Customers expect a lot, and it’s up to the industry to cater to those expectations. In some cases, it’s our duty to change them.
Hyper differentiation is the key to surviving in the increasingly crowded world of auto parts distribution.
So far, 2004 has brought notable changes in leadership at several distribution powerhouses, including the passing of an industry icon.
Selling your store is the easy part. The hard part is figuring out when you want to sell – and to whom.
The more things change in the automotive distribution business, the more they stay the same.
Data between trading partners doesnt match up, which creates all sorts of problems – and wastes millions of dollars. Imagine an upside-down world in which everything you say is misinterpreted or misunderstood by nearly everyone with whom you come in contact. It wouldn’t be very fun. Imagine ordering a hamburger and getting a hot dog.
Customers can sometimes be a real headache. But they’re also the very reason you’re in business. Make sure they stay in business too.
Technology can be terrifying, especially when you’re the one writing the check for it. But to ignore it brings even scarier nightmares.
In order to be successful, any group, team or store needs a good leader – it can make or break your business.
This month, Counterman explains how your store can leverage that little light to perk up service and sales. But beware: Pulling and interpreting OBD codes is not as simple as it seems.