Wow, I Wish I Was Only 30!
For 30 years, we have watched, reported and written about the view from the automotive aftermarket parts counter. Over the years, many trends have come and gone. Things have changed! This issue marks our 30th anniversary. Yes, 30 years ago in October we launched the very first Counterman magazine. For 30 years, we have
Do You Know What You Do Well?
It seems like such a simple question to answer, but in reality, it’s probably one of the most difficult. The only one harder is the really important one: “Do you know and are you willing to admit to what you don’t do well?”
How Can You Hate Cars?
The University of Michigan reports that the number of 16-year-olds with a driver’s license has dropped from 46 percent in 1983 to 31 percent in 2008. That is a trend that has been continuing, and for several different reasons.
Are You Ready For This?
This is all really great stuff and it is aimed at one thing — our safety.
Be Looking for CSKs (Customer Service Killers)
I have learned over my career that empathy is not a teachable skill. It is inherent in our DNA.
How Are You Going To Stay On Top In Business
Recently, I saw a release from CES (the Consumer Electronics Show) about a driverless car. Yes, you read that correctly. Driverless car!
It’s 2013: Has Your Parts Operation Planned For The Coming Year?
In the publishing business, it is imperative that we are planned out a year in advance.
Parts, Parts and More Parts
Thirty-three years ago, when I started my official career in the automotive business, the number one selling SKU was the FL1-A. Thirty-three years ago, when I started my official career in the automotive business, the number one selling SKU was the FL1-A. This Motorcraft spin-on filter fit every Ford produced with a spin-on filter,
Parts, Parts and More Parts
Thirty-three years ago, when I started my official career in the automotive business, the number one selling SKU was the FL1-A.
From The Publisher: Are You Easy?
Gone are the days of no competition and the ability to treat the customer like they know nothing.
Go Ahead And Laugh
I’m sure before you ever started to read this column you noticed the photo below first. From time to time during my travels, I see something that, at first glance, is humorous or ironic. If it stays with me long enough, I get out the old pen and jot it down for everyone’s enjoyment or
Go Ahead And Laugh
I’m sure before you ever started to read this column you noticed the photo below first. From time to time during my travels, I see something that, at first glance, is humorous or ironic. If it stays with me long enough, I get out the old pen and jot it down for everyone’s enjoyment or