Big R/ReMaTecUSA Announces New Location For 2016

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Events

Big R/ReMaTecUSA Announces New Location For 2016

After successful runs at the RIO Hotel and Convention Center in 2014 and 2015, the show will be returning to the Las Vegas Strip, this time taking up residence in the popular Paris Hotel.

Counterman Staff
By Counterman Staff
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LAS VEGAS — Big R/ReMaTecUSA has announced a new location for the 2016 Big R/ReMaTecUSA show, which is taking place from Oct. 31 through Nov. 2, 2015, in Las Vegas. After a successful run at the RIO Hotel and Convention Center in 2014 and this year’s show yet to come, the show will be returning to the Las Vegas Strip in 2016, this time taking up residence in the popular Paris Hotel.

Apart from the prime location, the Paris Hotel offers the visitor a brand-new experience and the opportunity to get transported to the ambiance of one of Europe’s finest cities – combined with all the excitement of the entertainment capital of the world.

The move back to the Strip is accompanied by a change in duration of the show, moving from three days to two, after extensive research among visitors and exhibitors. The two-day event will offer extended opening hours, providing exhibitors and visitors the opportunity for doing quick and fast business, event organizers stated.

“Big R/RematecUSA is the largest dedicated show to the remanufacturing industry,” said Joe Kripli, APRA president. “We also understand our exhibitors and attendees have multiple product and customer portfolios as they continue their week with the AAPEX and SEMA Shows. This allows for a complete week of customer and exhibitor interaction, networking, buying and selling from reman to distributor to retail.”

It also has been confirmed that the show will continue to co-locate with ATRA’s Powertrain EXPO through 2017. “Co-hosting the ATRA Powertrain Expo along with the Big R/ReMaTecUSA show has been a terrific way for exhibitors and attendees to examine products and services outside of their normal business contacts,” said ATRA CEO Dennis Madden. “The synergy of the combined shows provides a terrific experience for everyone involved.”

For more information on attending or exhibiting at Big R/ReMaTecUSA 2015 visit BigRReMaTecUSA.com.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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