Bosch Clear Advantage Wiper Blades Offer Consistent Performance In All Weather Conditions, Company Says

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Bosch Clear Advantage Wiper Blades Offer Consistent Performance In All Weather Conditions, Company Says

The new program reduces the SKU count from 19 in the previous program to 12 part numbers, while increasing the vehicle coverage to more than 98 percent.

Counterman Staff
By Counterman Staff
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LAS VEGAS – Robert Bosch LLC has introduced the all-new Clear Advantage Wiper Blade program. The new program reduces the SKU count from 19 in the previous program to 12 part numbers, while increasing the vehicle coverage to more than 98 percent. Blade lengths range from 13 to 28 inches.

“The new Clear Advantage Wiper Blade program combines a low inventory footprint with high vehicle coverage,” said Martin Kashnowski, director product management, wiper systems, Robert Bosch LLC, Automotive Aftermarket North America. “This offers automotive service and sales professionals an excellent opportunity for turning a profit without maintaining a large inventory.”

In addition to the reduced SKU count, the new Clear Advantage program now features the Click-On™ adapter system providing quick and easy installation. The Click-On adapter system covers all popular hook and pin connections as well as the increasing range of OE connections, including pinch tab, side lock, and the various top locks, including the new top lock narrow 16mm connection.

Features of the new Bosch Clear Advantage Wiper Blade include:

  • Patented beam design that resists ice and snow buildup
  • Graphite-treated, blended natural rubber wiping edge for a clean and
    quiet wipe
  • Aerodynamic wind spoiler to create a downward force which ensures a consistent wipe even at high speeds

“At Bosch, we understand what makes an excellent wiping system,” said Kashnowski. “The experience and knowledge we have acquired from OEM manufacturing is utilized in the design and manufacturing of every blade for the aftermarket. Bosch now offers wiper blades at competitive price levels and for practically every vehicle on the road,” he said.

In its more than 80 years of supplying electric wiper blade systems to vehicle manufacturers and the aftermarket, Bosch has made major contributions to the advancement of wiper blade technology − and continues to do so today with its complete beam wiper blade portfolio that also includes premium Bosch ICON with ClearMax 365 and Bosch Evolution™.

For more information on Bosch Clear Advantage wiper blades, visit http://www.boschautoparts.com/auto/wiper-blades/clear-advantage-wiper-blades.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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