Bosch Introduces 27 New Aftermarket Part Numbers In December

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Bosch Introduces 27 New Aftermarket Part Numbers In December

Additions were made to the braking, rotating machines, fuel pumps and throttling devices categories; and a new LED work lamp program was announced.

Counterman Staff
By Counterman Staff
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BROADVIEW, Ill. – Robert Bosch LLC, leading manufacturer and supplier of automotive parts and systems to original equipment manufacturers (OEMs) and the independent aftermarket, has added 27 new aftermarket part numbers to its product portfolio in December. Additions were made to the braking, rotating machines, fuel pumps and throttling devices categories; and a new LED work lamp program was announced.

Bosch QuietCast and Bosch Blue Disc Brake Pads

A total of three new brake pad SKUs were added this month extending coverage for many late-model vehicles. Of these, two new part numbers have been added to the premium QuietCast line extending coverage for Domestic and European vehicles, and one new number has been added to the Bosch Blue line for additional Domestic and Asian vehicle coverage. Hardware kits are included for select applications.

All Bosch premium QuietCast Disc Brake Pads feature friction formulas specific to the application – semi-metallic, NAO or copper-free ceramic – and include synthetic lubricant in each package.

Bosch QuietCast Brake pads with hardware are available for 2012-2013 Chrysler Town & Country, 2012-2013 Dodge Grand Caravan, and more. Bosch QuietCast Brake pads without hardware kits are available for 2010-2011 BMW Alpina B7 XDrive, 2010-2011 BMW X6 and more. The two new part numbers cover 564,000 units in operation.

Bosch Blue Brake Pads feature OE-style, multi-layer shims that provide superior noise dampening characteristics. Specially designed to deliver quality and performance to the ‘everyday driver,’ Bosch Blue Brake Pads are ideal for the shop owner who is a “generalist” and is looking to provide customers with the best value. For added protection, Bosch Blue Brake Pads come towel-wrapped for select applications. The material used is similar to the shop towels that technicians use on a daily basis when working on their customers’ vehicles.

The single Bosch Blue part number that is available with a hardware kit fits applications including2005-2012 Ford Escape and 2005-2011 Mazda Tribute, and covers 1.7 million units in operation.

Rotating Machines

Bosch Starting and Charging systems has released 11 new alternators and starters covering 3.2 million vehicles in operation in the U.S. These new and remanufactured part number additions cover Domestic, Asian and European vehicles including Dodge, Ford. Jeep, Mercury, Audi, Porsche, Mercedes-Benz and Honda.

December releases include remanufactured alternators for several Mercedes-Benz and Honda models including 2008-2013 Mercedes-Benz C63 AMG V8 Cyl. 6.3L and 2012-2015 Honda Pilot V6 Cyl. 3.5L. New and remanufactured alternators have also been added covering Porsche models including the 2007-2009 Porsche Carrera H6 Cyl. 3.6L and 2007-2008 Porsche Cayman H6 Cyl. 2.7L.

New starters have also been added for a number of European applications including the 2008-2012 Mercedes-Benz C300 V6 Cyl. 3.0L, 2007-2014 Volvo XC90 L6 Cyl. 3.2L, 2012 Audi A8 Quattro V8 Cyl. 6.3L Gas, equipped with Start/Stop technology and more. Remanufactured starters are now available for 2009-2010 Pontiac Vibe L4 Cyl. 2.4L, 2011-2014 Dodge Durango V8 Cyl. 5.7L, 2010 Ford Fusion L4 Cyl. 2.5L and more.

Built with top-quality materials using the most advanced technology to withstand extreme heat, cold and high demand, Bosch new and remanufactured starters and alternators are 100 percent performance-tested to last longer and deliver more reliable service.

Fuel Pumps

The Bosch gasoline systems group has added five new fuel pump and module assembly part numbers to its OE fuel pump catalog for the aftermarket, extending coverage to an additional 2.7 million late-model Domestic and Asian vehicles in operation.

Bosch fuel pumps feature superior turbine design and offer OE form, fit and function. Applications for module assemblies include 2010-2013 GMC Sierra 1500, 2009-2012 Ford Escape and more. An electric fuel pump is available for 1996-1998 Nissan 200SX, 2000-2001 Nissan Altima and more.

Throttle Bodies

The Bosch engine management group has added one throttle body part number covering nearly 400,000 late-model Domestic vehicles in operation in the U.S.

An essential part of the air intake system in a modern gasoline engine, the throttle body assembly – in combination with the electronic throttle control system – regulates the amount of fresh air entering the engine. This unit is an actual OE product which offers plug and play operation with no flash update needed.

The single part number covers several Ford models, including the 2013-2014 Ford Escape, 2013-2014 Ford Fusion, 2014 Ford Fiesta and 2014 Ford Transit Connect.

Bosch LED Work Lamps

Bosch has introduced a new line of LED Work Lamps which includes seven part numbers that cover applications for commercial vehicles, forklifts, farm and construction equipment. Bosch LED Work Lamps have low power consumption and offer a long service life with zero maintenance. Built with high quality materials, these LED Work Lamps can stand up to the toughest weather conditions and have an IP rating of 67. Consult the application guide for specification information.

“We stand firm in our commitment to the business success of our customers – automotive service and sales professionals,” said Thomas Winter, Robert Bosch LLC, vice president, Automotive Aftermarket NA. “To that end, our goal is to provide them with an ever expanding lineup of top notch parts that will help them best serve the needs of their customers.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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