Bosch Introduces New OE Platform Fuel Pump Modules For The Aftermarket

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Bosch Introduces New OE Platform Fuel Pump Modules For The Aftermarket

Covering select passenger car (BOE-C) and truck (BOE-T) applications, these fuel pumps bring the benefits of advanced Bosch turbine fuel pump technology to late-model vehicles and to many earlier applications with fuel pumps built on older technology.

Counterman Staff
By Counterman Staff
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Bosch Fuel Pump

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LAS VEGAS – Bosch is introducing new Bosch Original Equipment (BOE) platforms for its premium aftermarket turbine fuel pump modules. Covering select passenger car (BOE-C) and truck (BOE-T) applications, these fuel pumps bring the benefits of advanced Bosch turbine fuel pump technology to late-model vehicles and to many earlier applications with fuel pumps built on older technology.

“The new Bosch OE-platform portfolio will offer service technicians the best value in the market in terms of quality, coverage and price point when replacing fuel modules for a select group of applications,” said Jarod Adams, manager product marketing, Gasoline Systems, Robert Bosch LLC Aftermarket North America.

According to Adams, “These products for the aftermarket are manufactured on the same production lines as their OE equivalents. Technicians can, therefore, be confident that they are installing modules that are similar in quality, fit and function to OE fuel modules.

“The superior design and industry-leading electromagnetic shielding of Bosch Turbine Fuel Pumps virtually eliminate fuel pulsation and noise, reduce hot-start problems and prevent onboard electronics interference. In addition, the core components of the turbine design never come in contact with one another, significantly reducing wear and delivering a longer service life.”

Thirty-six BOE-T part numbers will be available in the Bosch fourth quarter 2014 catalog. The BOE-C platform is scheduled to launch in the first quarter of 2015, for a total of more than 40 new BOE fuel pump modules in both platforms.

According to Bosch, these fuel pump module assemblies are designed to fit late-model domestic vehicles, including, 2010-2012 Chevrolet Express/GMC Savana 1500 and 2500, 2009-’11 Chevrolet Colorado/Canyon, 2009-’12 Ford Escape/Mercury Mariner and more.

“Bosch supplied the industry’s first fuel injection system with a high-pressure electric fuel pump in 1967. Since then, Bosch has been at the forefront of fuel system technology and supplies fuel pumps to virtually every vehicle manufacturer worldwide,” Adams said.

For more information on Bosch Fuel Pumps, visit: http://www.boschautoparts.com/fuel-pumps.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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