Brake Parts Inc Adds Latest Technology To Laixi Plant

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Brake Parts Inc Adds Latest Technology To Laixi Plant

BPI-Laixi is one of four BPI-owned friction plants strategically located around the globe. The plant currently manufactures nearly six million sets of brake pads annually and has added a new LINK 3000 dynamometer to conduct enhanced performance, noise and durability testing on friction material.

Counterman Staff
By Counterman Staff
Published:

Brake Parts Inc (BPI) has recently invested in new manufacturing and testing equipment for its BPI-Laixi plant in Laixi, China in order to expand brake testing capabilities and increase production capacity.

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BPI-Laixi is one of four BPI-owned friction plants strategically located around the globe. The plant currently manufactures nearly six million sets of brake pads annually and has added a new LINK 3000 dynamometer to conduct enhanced performance, noise and durability testing on friction material.

In order to meet growing customer demand, BPI has added the latest generation of positive molding equipment to the IATF (ISO) 16949:2016 certified plant. This addition will allow BPI-Laixi to increase its production capacity by one million sets of brake pads annually. The company also has plans to add more positive molding equipment in the first quarter of 2018 to increase capacity by another two million sets per year.

“At BPI, we are continually evaluating and upgrading our manufacturing facilities in order to fulfill the growing demand for quality brake components, including friction, rotors and calipers,” said H.T. Chang, vice president of product development, engineering, R&D and quality, Brake Parts Inc. “By making the commitment to continuously invest in our facilities, we are able to seamlessly integrate the development, testing, validation and manufacturing of new numbers and innovative products into our comprehensive brake parts offering.”

 

LINK Engineering Company designs and manufactures precision test equipment and provides comprehensive laboratory and vehicle testing services. LINK specializes in developing custom solutions. To find out more, visit www.linkeng.com.

 

About Brake Parts Inc

Brake Parts Inc (BPI) is committed to leading the global automotive aftermarket as the premier manufacturer and supplier of brake system components. The company’s primary focus is the growth and profitability of its customers through a collaborative platform of quality, innovation, dedication and integrity. BPI has a demonstrated commitment to research, development and testing of its entire product offering, including friction, rotors, drums, calipers and hydraulic products, ensuring that they meet or exceed original equipment fit, form and function requirements. For more information, visit www.brakepartsinc.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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