BWD Automotive Releases 100 New Diesel Part Numbers

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BWD Automotive Releases 100 New Diesel Part Numbers

The highlight from the BWD line expansion is an exclusive line of 100 percent new diesel fuel injectors for Ford Power Stroke 6.0L, 6.4L, and 7.3L engines, among others.

Counterman Staff
By Counterman Staff
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BWD's latest line expansion features several new diesel product categories, including 100% new diesel fuel injectors

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Standard Motor Products, Inc. (SMP) announces the addition of 100 new diesel part numbers to its BWD engine management line. The release includes line expansions to existing diesel categories and several new diesel product categories.

The highlight from the BWD line expansion is an exclusive line of 100 percent new diesel fuel injectors for Ford Power Stroke 6.0L, 6.4L, and 7.3L engines, among others. Other recently added diesel product categories include 100 percent new diesel fuel injection pumps, diesel fuel injection control modules, diesel emission fluid injection nozzles, and several replacement parts for contaminated Ford 6.7L fuel systems. 

All new applications are listed in the eCatalog found at BWDbrand.com and in electronic catalog providers. For more information about this release, watch BWD’s latest “New Parts Spotlight” video at www.youtube.com/user/BWDbrand. 

BWD is an aftermarket leader, providing a premium line of engine management products. BWD manufactures and distributes high technology critical components for late model vehicles including computerized engine controls, ignition coil-on-plug coils, ignition wire, emission components, EGR valves, fuel injectors and fuel system components, as well as a broad range of sensors, switches and relays.

About SMP:

SMP supplies independent professional auto technicians and automotive do-it-yourselfers with high quality replacement parts for engine management ignition, emission and fuel systems as well as temperature control products for domestic and import cars and light trucks. SMP products are sold through both traditional and non-traditional distribution channels. For more information, download the SMP Parts App 2.0 or visit www.smpcorp.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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