CARDONE Offering New Remote Power Steering Reservoirs

CARDONE Offering New Remote Power Steering Reservoirs

Company currently offers 18 SKUs with more on the way soon.

CARDONE-3R102

PHILADELPHIA —  Import power steering pumps are commonly misdiagnosed as the culprit for noise or no pressure, when the actual cause is a clogged reservoir.

CARDONE’s brand new remote reservoirs, previously only available from the OE dealer, offer a stand-alone replacement solution or complement a power steering pump replacement, ensuring that all steering issues are corrected, the company says.

The current offering includes:

3R-102
02-12 Toyota Avalon, Camry, Solara
Lexus 300, 330, 350
VIO: 5,400,000

3R-201
06-11 Honda Civic
VIO: 1,362,368

3R-202
04-08 Acura TL
VIO: 1,138,273

3R-203
97-01 Honda Prelude
VIO: 918,721

3R-204
03-05 Honda CRV/Element
VIO: 411,590

3R-205
98-02 Honda Accord
VIO: 1,087,491

3R-501
84-10 BMW/MINI
VIO: 2,880,000

For more information visit the CARDONE WebCat at www.cardone.com.

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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