VIDEO: Building Customer Relationships
Solving problems maintains customers.
VIDEO: Selling Wheel-Alignment Equipment
Wheel alignments can provide a consistent stream of revenue for your DIFM customers.
VIDEO: Bench-Testing Starters And Alternators
Your first line of defense against unnecessary returns of starters and alternators is a bench tester.
VIDEO: Putting Together An Emergency Kit
Asking your customers if they have an emergency-supply kit could lead to additional sales, and it could even save a life.
VIDEO: What Is A Universal Joint?
U-joints are most commonly found on the rear axles of light trucks, SUVs and rear-wheel-drive passenger cars.
VIDEO: TPMS FAQ
TPMS is one of the most popular topics that we cover.
VIDEO: Recurring Revenue From Tire Changers, Wheel Balancers
The recurring revenue opportunities after the sale of a tire changer or wheel balancer should far exceed the revenue from the initial equipment sale.
VIDEO: Is It Time For New Wiper Blades?
Most manufacturers recommend changing the wiper blades every six to 12 months.
VIDEO: Extreme-Duty CV Axles
Drivetrain components such as CV axles take a beating on a daily basis, especially in extreme conditions.
VIDEO: Battery Replacement Isn’t So Simple Anymore
Anyone who is replacing a battery should be aware of the systems and modules that require reprogramming or initialization.
VIDEO: Why Do Some Bearings Fail?
Regardless of the type of bearing, when they fail, it’s usually for the same reasons.
VIDEO: Understanding Diagnostic Trouble Codes
DTCs can be a great sales tools for the counter pro.
