Education Archives - Page 140 of 141 -
Mastering the Art of Service Advisor Communication

Learn the who, the what, the when, the where and the why of selling to service writers.

Customer Expectations: DIY vs. Professional Customers

Selling Braking Systems Parts Different kinds of customers expect different kinds of service.

Parking Lot Diagnostics

Can more auto parts be sold by retrieving a diagnostic trouble code from an electronic memory? Many folks throughout the auto parts distribution industry certainly seem to think so.

Ignite Your Sales

It should be obvious that the internal combustion engine and the starting, charging and ignition parts that make it go will be around for a long time to come. Your grandchildren may be zipping around in high-tech vehicles propelled by electric motors, fuel cells and hydrogen gas, but for the next 20 years or so,

The Science of Fuel Delivery

One of the first things you have to learn abouot fuel delivery is the role of the air/fuel mixture on combustion, emissions and performance. To better understand what’s going on, you need a short lesson in the chemistry of combustion. Chemistry is a pain – but if there’s no pain, there’s no gain, and you

Industry Report: The Chassis Market

Mike Smith of Dana/Spicer blames the decline of steering and suspension parts on the increased sales of new vehicles, improved durability of OEM parts and market shifts in the vehicle population. "It’s not unusual to see a lot of import cars go to the scrapyard without ever having any significant chassis parts replaced," said Smith.

The Modern Diagnostic Process

Just before the beginning of the 20th century, Sir Arthur Conan Doyle’s famous fictional detective, Sherlock Holmes, revolutionized criminal investigation by using the scientific process to arrive at a factual, rather speculative, outcome. For the past decade, a similar revolution has been taking place in the automotive service industry. Today, a new type of technician

ASE P2 Test Prep

On November 7, parts professionals around the nation will put a pencil to paper to test their real-world knowledge of the parts business. Counterman presents this technical information, based exclusively on ASE’s P2 ‘task list,’ that should help you be more confident when testing day arrives.

ASE P2 Test Prep: Automatic Transmissions

An automatic transmission shifts itself using engine rpm, load and other inputs to regulate shift points and gear engagement. Older automatics have mechanical/hydraulic controls, while newer automatics have electronic/ hydraulic controls and are operated by a computer (the powertrain control module or a separate transmission control module). All automatics require some type of oil for

ASE P2 Test Prep: Brakes

Information to help parts professonals pass the ASE P2 test.

ASE P2 Test Prep: Cooling System

Information to help parts professonals pass the ASE P2 test.

ASE P2 Test Prep: Driveline

Information to help parts professonals pass the ASE P2 test.