Education
Communication at the Counter
Has looking up parts become too routine? If so, then consider the hoops the typical import parts specialist has to...
Has looking up parts become too routine? If so, then consider the hoops the typical import parts specialist has to...
Want to knock out your customers with first-rate service? Here are six ways to wow your professional customers.
Once upon a time, it was easy. But it sure got complicated with the addition of Japan, Swedish, German -...
This month, Counterman presents 14 technical articles in a unique Q & A format that address many important product categories.
While technicians say they want quality, all too often their sourcing tends to focus too much on price. So between...
Five years after the tech boom, the industry is refining its use of technology
As the line between domestic and import continues to blur, addressing the needs of the import parts market grows in...
Parts ordering over the Internet is yet another part of the continuing evolution of the distribution channel. If used correctly,...
For many counterpeople, selling engine parts is no different than selling any other automotive replacement part: You identify the year,...
By Dan Maslic As we all know, warranty returns are not always the result of a defective product. Technicians often...
