Make Use Of Research, Information P.A.R.T.S. Offers
In its 12th year, Counterman’s Professional Automotive Repair Technician Survey, or P.A.R.T.S, is packed with quite a lot of information.
How The Search For The Higgs Boson Led Me, And You, To The WWW
The elusive Higgs Boson particle or the so called “God Particle” seems to exist after all. I did not know it at the time, but we had already benefited by the science involved in its search.
Would You Really Help A Friend In Trouble? Here’s Your Chance
In his guest column, Aftermarket Foundation Vice President Joe Mittelman explains the mission of the organization and how you can help.
From The Publisher: Are You Easy?
Gone are the days of no competition and the ability to treat the customer like they know nothing.
Ever Thought About Your Productivity?
Production is what we are all about when it gets down to it.
It Really Is All About Service
You must be well-versed on all of the benefits that your company offers every customer.
Planning To Close A Store?
Fortunately with my current company, we’ve not had to close a store. But, in a previous lifetime, we had to close a few stores for a numbers of reasons. It’s never easy to waltz in and tell the staff that they have a few days left to work. “And, oh by the way — could
Using apps to sell parts: Better Notes, More Margin
I get lots of questions from friends and colleagues about the tech gadgets I own. They enthusiastically approach me to share their likes on the latest gadgets they have bought. More times than not, they walk away from these consultations a bit disappointed to learn that I usually do not have the latest model of
Go Ahead And Laugh
I’m sure before you ever started to read this column you noticed the photo below first. From time to time during my travels, I see something that, at first glance, is humorous or ironic. If it stays with me long enough, I get out the old pen and jot it down for everyone’s enjoyment or
A Parts Pro Should Think Like A Beatle
I’m on the 100-step plan toward becoming a Beatle. No, I’m not going to get a mop-top haircut and learn guitar (actually, I play drums), but I’ve been reading a great business book. It’s called “Come Together: The Business Wisdom of the Beatles,” by authors Richard Courtney and George Cassidy. In 100 short chapters, “Come
Go Ahead And Laugh
I’m sure before you ever started to read this column you noticed the photo below first. From time to time during my travels, I see something that, at first glance, is humorous or ironic. If it stays with me long enough, I get out the old pen and jot it down for everyone’s enjoyment or
Planning To Close A Store?
Fortunately with my current company, we’ve not had to close a store. But, in a previous lifetime, we had to close a few stores for a numbers of reasons. It’s never easy to waltz in and tell the staff that they have a few days left to work. “And, oh by the way — could