“As Good As” it Gets?
Are aftermarket products “as good as” OE? If you listen carefully, you might be surprised by what your customers are saying.
Never Say ‘No’
When customers call, do you ever say you don’t have “it?” Not having “it” puts your business on the fast track to killing your relationship with a customer.
Parts Pro Pay
Read this month’s letters to the editor
Friction Can Result in Excessive Heat
Mistakes that go uncorrected really make my blood boil. But not caring enough to do the right thing really fires me up!
A Little Secret Exposed
Fido and Fluffy don’t really care who makes their food and the fact that various brands come from the same manufacturer never mattered much — until now.
What’s Wrong?
There’s little attention paid to vo-tech education these days, yet the demand for techs and parts pros has gone up. What’s the aftermarket doing about it?
Questioning Quality
Read this month’s letters to the editor.
Hello… Is Anybody Home?
Five o’clock is closing time for most businesses. So, when a phone call is made to a business at 4:45 someone should answer, right? Apparently not in today’s world.
Git-R-Done!
Ever hear the motto, “Speed kills?” I guess most haven’t in this multi-tasking world. Why does everybody want to go so fast? Why does everybody think they have to “multi-task” to get ahead? Where is everybody going, and why are they doing so many things at once? Nothing good has ever come from going as
Reality: No Life at the Beach
Everyone knows that making assumptions can lead to problems, especially in the business world, when it can cost you time and money.
It Takes Two
Collaboration among trading partners can be a great and productive thing – except when it’s a one-sided exercise.
Personell Trumps Size
The biggest hurdle for store chains of any size remains the issue of retaining the best personnel.