The Perfect Training Tool
For just a moment, I would like both programmed distribution and retail groups alike to focus on a common goal.
My Kingdom for a Caliper
We were’nt looking for a Citron caliper, after all. But even so, errors in catalogs (both print and electronic varieties) cost everyone.
You’re Not Going to Like This, But…
What percentage of your customers’ overall parts purchases are through dealerships? You’re not going to like the answer.
Getting Your Arms Around Technology
Do your eyes glaze over at the mention of technology? Me too. But its our aftermarket duty to capitalize on technology.
The Value of POS (I Mean SBT)
Even if the market determines that Pay on Scan is not the right direction to go, theres still value in business self-examination.
A Lesson From Southwest
Who is guilty of trying to be all things to all customers? Well, maybe we shouldnt try to be.
The Strong do Survive
Contrary to popular belief, the strongest distributors are not necessarily traded on Wall Street. There are those in the market who long for days gone by for those halcyon days I keep hearing about when independently owned stores and WDs could still make a buck in this business. Many believe that the days of the
The ASE Certification Debate
Once every other month or so, I get an email or a phone call from a technician who is upset that ASE certifies parts specialists. Here’s my response.
The Pen and Stamp: And the Sword
Letters to the editor are a good thing. Unfortunately, they are somewhat of a dying art. Please, keep ’em coming!
A One-Hour Pricing Knock Out
The Coalition for a Level Playing Field laced up the gloves against two heavyweight retailers and lost. Here’s one fight fan’s analysis.
Eyes on the Prize
Pricing is an important factor in running an auto parts business. But it’s not the only one.
Store Science
Math, physics, chemistry – these are obvious subjects that all relates to automotive technology. But what about biology?