Like in other industries, automotive consumers expect to get what they want, when they want it and how they want it delivered. The ways of the past are becoming obsolete more quickly than many of us could have predicted.
Counterman intern Abigail Hanson recently asked Young Auto Care Network Group (YANG) members about millennials and their role in the automotive aftermarket. Three council members had a lot of great insight into the generation and their influence on the workforce.
My jobs often reward me in the most unforeseen ways, but by far the best rewards are when you connect with customers and peers at a profound personal level.
Choose what your business’ focus is going to be and focus on that. Become obsessed with that and stay on it. Keep an eye out for dramatic changes in the marketplace, but only react if it is a gamechanger for your direction. Industry changes are inevitable, but usually minor course changes are all that is required.
Still, this month’s column is not about our financial woes; instead, I wanted to share a great story about Puerto Rico that has thundered across the Internet. It’s the story of Kevin Blandford, a 34-year-old from Kentucky, who back in March visited our island on an all-expenses-paid trip that should have been the stuff of dreams; instead, it became his most miserable trip ever.
By just waiting with that trolley, he created opportunity. It was an opportunity to help me out. It was an opportunity to make the airline he worked for look good. It was an opportunity for a good tip.
Our everyday business functions have become so complicated and intense, that we sometimes or never take time to focus on the long-term/important matters.
What our industry lacks in minute-by-minute, heart-pounding action, most certainly makes up for it with steady — dare I say, recession-proof? — growth.
Etailing now accounts for $6 billion in automotive aftermarket parts sales in the United States, according to the Auto Care Association. And, by 2018, it’s expected to double in volume.
I take issue with Peugeot’s decision to kill the RCZ.
Family owned automotive parts provider continues to expand in Central Ohio.
For some strange reason, I seem to get energy from meeting other people. I have always told my kids that the three most important things are: Do your best, do the right thing and people are the most important part of life.