Opinion Archives - Page 8 of 43 -
Flash: We’re Delivering Auto Parts Faster Than Pizza

Mandy Aguilar remembers the days of zero deliveries to customers. The “you want it, come and get it before I close the door” business mindset was the norm back then; but, it was doomed to cease, he writes.

Your Patience Is Your Own To Control

“Patience is bitter, but its fruit is sweet.” – Aristotle

We Must Stay Nimble In The Automotive Aftermarket

E-tailing has long been considered one segment of the market. This year, a new segment of the market is emerging, being called the “marketplace.” eBay and Amazon are the prime examples of this segment.

The Philosophy Of Problem-Solving

In developing the problem statement, we provide a precise and, most importantly, measurable description of the current state based on factual evidence that is free of opinion.

Don’t Wish For Fewer Problems; Wish For More Skills

The customer knows that we veterans know the answers or more importantly, where to find the answers. So much of what we do simply cannot be formally taught in a classroom.

Automotive Aftermarket Industry Association (AAIA) Is Becoming The Auto Care Association

The term aftermarket has been around this business for a long time. The trouble is, for those outside our industry, it is very confusing.

Counter Professional: Recognition That Goes Beyond The Counter, Courtesy Of WIX Filters

As in year’s past, we treat the award recipient to an all-expenses-paid trip for two — including flight, hotel and food — to Las Vegas during AAPEX.

If You’re Sitting, Try Standing. If Standing, Do The Reverse.

I recently got a standing desk at work to alleviate almost-constant sitting at my desk. (“Standing desk” is almost a misnomer; it’s more like a sitting/standing desk. I’ll tell you why shortly.)

The Song Remains The Same

In this job, I’m asked to travel a fair amount, and I often find myself in different locations around our great nation.

The Mad Rush To Secure Mobile Apps In The Automotive Aftermarket

A detailed search of Apple’s iOS app store for the term “auto parts” now yields more than 250 apps available for download for both iPhones and iPads.

When A Shop Closes

Recently, two shops closed near one of our former stores and we would like to take a look at their stories. The first was in business for 40 years. Not a bad run you might think, but there was no happy ending here.

It’s The Details That Matter

Do you have customers that one day, you just never hear from again? Are you asking customers what you could do better? Are you making the extra effort to go to any length to find a difficult-to-find part?