A Reader Asks, How Do You Manage Phone Calls, In-Store Customers?
For this month’s column, Gerald answers a question from a reader on phone etiquette that was posed at Counterman’s Ask The CounterPro feature on the website (https://www.counterman.com/CounterPro).
It’s A New Year. Here Are Some Calendar Apps To Track It.
These days, I keep several calendars, not only to track down my work commitments, but for all events related to family and friends.
Lanair Products Introduces the MXD-300 Waste Oil-Fired HeateR
The MXD-300 is a ductable waste oil heating unit that pumps out 300,000 BTU to heat even the largest shops. The MXD-300 is a ductable waste oil heating unit that pumps out 300,000 BTU to heat even the largest shops. This unit was designed to meet the demand for a unit containing MXD-200 ductable
CRP Automotive Offers AJUSA Cylinder Head Bolt Kits For European And Asian Vehicles
Company says OE-quality head bolts come packaged as sets for vehicle-specific applications. CRANBURY, N.J. – CRP Automotive says it now offers coverage for Asian and European applications with its AJUSA Cylinder Head Bolt Kit program. The program features an OE-quality line of torque-to-yield (TTY) head bolts that come packaged as sets to meet vehicle-specific applications, the
You Gotta Want It
Napolean Hill’s “Think and Grow Rich” is as relevant today as it was nearly 70 years ago. There’s a great book on business and personal achievement that has sold millions of copies. Yes, it was published in 1937, but Napolean Hill’s “Think and Grow Rich” is as relevant today as it was nearly 70 years
Are You Ready For This?
We are in a highly competitive market that has technology and change coming at us at the speed of light. We’re expected to stay ahead of that technology and be the source for the parts and the information. This is a huge undertaking. But, what about the surprise and delight? Recently during a trip
Meet Raymond Guffey III
Guffey is Counterman’s 2013 Counter Professional of the Year, sponsored By Affinia Group Inc., Raybestos Chassis and WIX Filters. Raymond Guffey III, customer service manager for The Parts House, in Jacksonville, Fla., a member of the Automotive Distribution Network, under the Parts Plus program, is the 2013 Counterman Counter Professional of the Year, sponsored by
ASE Certification Benefits
With ASE, we have only to look forward to a brighter and more prosperous future. As with many mechanics and parts professionals, I’m getting ready to sign up for ASE’s spring 2014 test series. Looking back, it’s hard to believe that ASE is now 41 years old. During 1973, when I was teaching auto mechanics
It’s Human Nature To Worry About Change
Over my years in the automotive sector, I have experienced a lot of change. Some at the macro level and some at the close-to-home perspective. In the long run, most of it has been positive. Of course, life would dictate that some of it was not. That’s what makes us stronger, right? Ever since
Fan-tastical Tech
The 2013 World Series has made me realize something I suspected all along: The Internet is about people. What good is a blog without people who read it? My beloved Red Sox are back in the show! After being dead-last in the 2012 baseball season, the Boston Red Sox climbed out of the American
KYB Americas Corp. Wins Communications Award For e-Learning Newsletter
The newsletter is a key support component of KYB’s Certified Ride Control Center Program and is intended to broaden the communication link between KYB and professional automotive service providers across the U.S. and Canada. KYB Americas Corp. received an Automotive Communications Award (ACA) for business to business communications excellence at the 2013 Automotive Aftermarket Parts
Right To Repair Now Law In Massachusetts
The recently signed bill is similar to the bill that passed the legislature in 2012, but includes provisions that require that information and tools be available for heavy-duty vehicles, defined as those that are more than 14,000 pounds. BETHESDA, Md. – Massachusetts Governor Deval Patrick signed the Massachusetts Right to Repair legislation into law on Tuesday,