Chengdu International Trade Fair For Automotive Parts And Aftermarket Services To Take Place In China In July

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Chengdu International Trade Fair For Automotive Parts And Aftermarket Services To Take Place In China In July

CAPAS makes its debut in Chengdu to offer exhibitors and suppliers more opportunities in the Chinese market.

Counterman Staff
By Counterman Staff
Published:

CHENGDU, China – The Chengdu International Trade Fair for Automotive Parts and Aftermarket Services (CAPAS) will make its debut as the first-ever one-stop trade platform in Southwest China from July 21-23 at Chengdu Century City New International Exhibition & Convention Center. Offering exhibitors and suppliers more business opportunities in the Chinese market, the show will cover the three main automotive industry sectors: Parts & Components, Repair & Maintenance and Accessories & Tuning.  
 
Organized by Messe Frankfurt (Shanghai) Co. Ltd., and the China Council for the Promotion of International Trade, Automotive Sub-Council (CCPIT-Auto), the first edition of CAPAS is expected to attract 700 exhibitors that will showcase their full range of automotive OE and aftermarket products and services in three halls covering an exhibition space of 35,000 square meters. In addition, more than 20,000 trade visitors from around the world are expected to visit the show.
 
Commenting on the dynamic new event, Jason Cao, senior general manager, Messe Frankfurt (HK) Ltd. said, “We aim to provide industry players with a professional platform to help them seize valuable business opportunities in the automotive parts and aftermarket services sectors in Southwest China. Our aim is to make CAPAS the leading trade fair for automotive parts and aftermarket services in Southwest China. We are supported in this endeavor as Messe Frankfurt owns the global brand Automechanika, the world’s largest automobile aftermarket trade fair series held in Asia, Europe, North America, South America and Africa and the company’s extensive global network will attract both exhibitors and visitors to the show.”
 
Booming Automotive Parts And Aftermarket Sectors In Chengdu
Chengdu is a leading components manufacturing base and has attracted many production projects from the world’s leading vehicle manufacturers such as AW-Volkswagen, Toyota and Geely. By 2020, Chengdu’s vehicle production is expected to reach 1.25 million vehicles. In addition, the automotive service industry output value will reach RMB 50 billion and the automotive accessories development and other related industries will exceed RMB 150 billion.  
 
Chengdu also is a major Sichuan province city, and one of China’s most economically dynamic cities, ranked first in the Western region for its performance. Due to its strategic location and rapidly growing demand for automotive parts and aftermarket services, Chengdu is seen as an opportune market for the automotive industry, event organizers noted.
 
With the vehicle purchase restriction and an increasingly saturated market capacity in first-tier cities, it is expected that by 2020, Southwest China’s second and third tier markets will account for 55 percent to 60 percent of China’s total vehicle sales, making this part of China a major force in the domestic automobile market.
 
For more information about the show, visit www.capas-chengdu.com.cn, or send an email to [email protected].
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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