Connecticut's Levine Auto & Truck Parts Signs With The Network

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Connecticut’s Levine Auto & Truck Parts Signs With The Network

The companys origins can be traced to 1955, when founder Irving Levine began selling parts out of his truck before opening his first location in Danbury, Conn.

Counterman Staff
By Counterman Staff
Published:

The Automotive Distribution Network continues to expand the group’s Parts Plus footprint across the country with the recent signing of Levine Auto and Truck Parts, based in Danbury, Conn.

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“The Network is proud to welcome Levine Auto and Truck Parts to the Network as a Parts Plus member,” says David Prater, Network president. “Serving approximately two-thirds of Connecticut and parts of New York State, Levine Auto and Truck is a well-respected distributor by both the Network’s manufacturer partners as well as our competitors.”

The company’s origins can be traced to 1955, when founder Irving Levine began selling parts out of his truck before opening his first location in Danbury, Conn. As the business expanded, Levine Auto and Truck Parts moved into a larger facility in Danbury, where the family-owned business continues to thrive in 2017, specializing in auto and heavy-duty parts and auto-body and paint. The company’s 170-plus employees operate eight locations and a warehouse, with storefronts in Danbury, Norwalk, Winsted, Brewster, New Milford, East Hartford, and its newest branch in Waterbury.

Jeff Levine, owner and CEO, signed with the Network based on the depth of the Parts Plus product and marketing programs as well as the group’s cutting-edge IT initiatives. “Business is a moving target, so you’ve got to constantly be one step ahead to outperform the competition,” he explains. “Not only does the Network have the right marketing programs in place, but the strong relationships with their vendor partners also complement us very well. The Network’s IT initiatives will help us become even more efficient in our day-to-day operations.”

Operating under the brands of Parts Plus, Parts Plus Mexico, IAPA and Auto Pride, the Automotive Distribution Network is one of the largest, most diverse program groups in the industry. For more information, contact Steve Tucker at Network Headquarters, 3085 Fountainside Dr., Ste. 210, Germantown, TN, 38138. (901) 682-9090 ext. 126.

 

#####inggionsbers, vendor partners during spring gatheringies. driver Clay Millican and Auto Pride racer Bob Vandergriff Jr., who

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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