Dayco Serpentine Belt Kits

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Dayco Serpentine Belt Kits

Designed for the replacement of worn or damaged serpentine belts, tensioners and pulleys, Dayco says its new Dayco Demanding Drive Kits are a convenient solution when replacing all of the major components in the accessory drive system.

Counterman Staff
By Counterman Staff
Published:

Dayco-Belt-300x154

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Dayco has announced the availability of serpentine belt kits in North America, marketed and sold as Dayco Demanding Drive Kits.

“Many of today’s modern vehicles possess complex accessory drive systems that require the replacement of all worn components in order to operate efficiently,” said Robert Christy, director of marketing for Dayco. “Dayco Demanding Drive Kits provide the professional technician or do-it-yourself customer with all of the required components to ensure a quiet, problem-free belt drive system.”

Designed for the replacement of worn or damaged serpentine belts, tensioners and pulleys, Dayco says its new Dayco Demanding Drive Kits are a convenient solution when replacing all of the major components in the accessory drive system. Engineered for drives prone to belt noise and warranty claims in the North American market, Dayco’s 14 part numbers cover nearly 40 million vehicles in operation.

“Dayco is committed to the innovation of advanced engineered products that meet or exceed customer needs for fuel efficiency, emissions reduction, minimizing NVH and performance enhancement,” said Jay Swope, Regional Commercialization Center manager of belt products for Dayco. “With the launch of these kits, we have responded to market needs on the most demanding belt drives with focus on improving operational performance and reducing comebacks for our customers.”

Dayco Demanding Drive Kits include the new Dayco Poly Rib W² Serpentine Belt, which uses advanced, state-of-the-art manufacturing processes to ensure it is one of the quietest belts for today’s vehicles, according to Dayco. It also is available for the most demanding drives. These application-specific kits can include the Dayco Poly Rib W² Serpentine Belt, Dayco No Slack Automatic Belt Tensioner, Dayco No Slack Idler/Tensioner Pulley and Dayco Overrunning Alternator Pulley, when applicable.

For more information on Dayco Demanding Drive Kits and to view complete application information, click here.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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