Dayco Receives PRI Global Media Award for RPX Race Series Belt

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Dayco Receives PRI Global Media Award for RPX Race Series Belt

The all-new RPX Race Series Belt, one of the newest additions to the Dayco Racing line, features a specially blended RPX compound.

Counterman Staff
By Counterman Staff
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Dayco, an exhibitor at the recent Performance Racing Industry (PRI) Trade Show in Indianapolis, received the 2019 PRI Global Media Award for its RPX Race Series belt.

Dayco participated with an exclusive group of exhibitors in the 2018 PRI Featured Products Showcase. Greg MacPherson of Inside Track Motorsports magazine selected the RPX Race Series belt based on the product’s international consumer appeal.

“I kept an eye out for products that would be of particular interest to Canadian racers,” MacPherson said. “Our magazine features all types of racing; we’re always interested in products that are tested, developed and proven in racing machines, including snowmobiles. The Dayco RPX Belt was a natural for consideration. The fact that it is the official belt of the CSRA and is still easily accessible to the buying public was the clincher.”

The all-new RPX Race Series Belt, one of the newest additions to the Dayco Racing line, features a specially blended RPX compound. For racers, the RPX belt allows for quicker upshifts and downshifts for improved engine braking, a quicker throttle response and reduced belt slippage through RPM range, and it delivers more horsepower to the track, according to Dayco.

“As we continue to build on over 100 years of racing, we are committed to bringing innovative products to market,” said John Kinnick, executive vice president U.S. aftermarket for Dayco. “The RPX Race Series belt was engineered with the snow-cross racer in mind, giving them several advantages amongst the competition. Dayco is honored to have received the 2019 PRI Global Media Award in recognition of our new RPX Race Series belt.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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