Delphi Technologies to Showcase New Products, Aftermarket Strategy at AAPEX 2018

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Delphi Technologies to Showcase New Products, Aftermarket Strategy at AAPEX 2018

At the end of last year, the company became Delphi Technologies, following the split of its core powertrain and aftermarket divisions from Delphi Automotive.

Counterman Staff
By Counterman Staff
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At AAPEX 2018 in Las Vegas, visitors to the Delphi Technologies booth will have the chance to learn more about Delphi’s products and new aftermarket strategy – following separation from Delphi Automotive in December 2017.

Highlights of Delphi’s AAPEX participation will include:

  • New vibrant brand and packaging
  • New GDi test equipment and program expansion
  • Product-portfolio expansion news

“Our industry is changing more quickly than at any time over the past 100 years,” said Alex Ashmore, president, Delphi Technologies Aftermarket. “As a leading OE manufacturer, we have a detailed understanding of the new technologies that will be coming into garages very soon; but that is only half the picture. The automotive aftermarket has its own accelerating technology roadmap, with updates and information in the cloud, complex diagnostic systems and much more. These changes are happening now, affecting us all. It’s one of the most exciting times to work in this industry.”

At the end of last year, the company became Delphi Technologies, following the split of its core powertrain and aftermarket divisions from Delphi Automotive. Its comprehensive technology portfolio, including fuel-injection systems, power electronics and control systems for conventional, electrified and fully electric passenger cars and commercial vehicles, is helping the world’s top automakers make cleaner, more reliable and more efficient vehicles, according to the company.

Delphi Technologies brings its deep understanding of automotive technologies to its aftermarket segment to help customers provide the best service and ensure that vehicles continue to perform as well as the day they were built. The company’s aftermarket portfolio is focused on four key areas:

  • Gasoline and diesel-fuel systems
  • Electronics and engine management
  • Maintenance solutions, which includes specialized expertise in steering and suspension
  • Diagnostics and testing

“It is a new moment for our company, for our brand and for the aftermarket at Delphi,” said Chad Smith, vice president, Delphi Technologies Aftermarket, North America. “We’re excited to share our latest innovations and product offerings, as well as our bold new branding, at this year’s AAPEX show. The world is changing and so is Delphi. We want our customers to be ready for the future, and we are the experts to help them get there.”

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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