DENSO Introduces 'PowerEdge' High-Amp Alternator For Medium-, Heavy-Duty Truck Market

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DENSO Introduces ‘PowerEdge’ High-Amp Alternator For Medium-, Heavy-Duty Truck Market

By leveraging DENSO’s innovative design and manufacturing technologies, the PowerEdge achieves higher efficiency in a smaller, more lightweight design, which translates into improved fuel economy, the company says.

Counterman Staff
By Counterman Staff
Published:
Photo by Mark Phillips
Photo by Mark Phillips

KARIYA, Japan — DENSO has developed a new high-amperage alternator for the medium- and heavy-duty truck market that is smaller, lighter and more efficient. DENSO says the PowerEdge offers advanced alternator features – proven in the automotive market – like the company’s patented segment conductor (SC) technology, which incorporates a square wire copper stator design. By leveraging DENSO’s innovative design and manufacturing technologies, the PowerEdge achieves higher efficiency in a smaller, more lightweight design, which translates into improved fuel economy, the company says.

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DENSO’s SC alternator design has been optimized to provide the durability and long life needed to meet the severe demands of heavy- and medium-duty trucks. DENSO’s new PowerEdge alternators are available in four output versions: 170 amp, 185 amp, 205 amp, and 220 amp. Each unit features the same SC stator, producing higher efficiency and more amps at idle. In addition, these units are equipped with heavy-duty bearings, advanced long-life brush composition and remote sense technology to prolong battery life. Not only do these highly efficient alternators offer a small, lightweight design, but its compact size and weight offer fleet and truck technicians easier handling and installation.

“Medium- and heavy-duty customers have been looking for a more durable, higher efficiency solution for their growing electrical requirements. DENSO has responded by introducing the lightest, most efficient alternator in today’s market,” said Fran Labun, vice president of sales at DENSO Product and Services Americas. “DENSO has long been regarded as a leader in the global OEM market. This DENSO PowerEdge was developed specifically for the increasing demands of the truck market and demonstrates our strengthened commitment to our customers.”

DENSO began producing its SC alternator for OEMs in December 1999 and produces and supplies this product in all major regions of the world. The DENSO PowerEdge Alternator provides 100 percent coverage for pad-mount applications.

DENSO’s new product will be available in July 2015.

More information on DENSO’s new PowerEdge alternator can be found at densoheavyduty.com or contact your authorized DENSO Distributor.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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