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Do you think members of the public view counter people any differently than they would view fast food or grocery store employees? How so and why?

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My hope is that they would view counter professionals very differently. If you as counter professionals become a trusted source of information for them, it would certainly cast you in a good light. However, if you’ve ever asked a grocery store employee where an item is and they simply point in a direction without showing you where it is, you probably walked away thinking that worker didn’t take pride in their work.

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— Mark Phillips,
Editor,
Counterman magazine
 

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