Doug Grimm Of MPG Named 2016 MEMA Board Chairman

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Doug Grimm Of MPG Named 2016 MEMA Board Chairman

"I look forward to working with the board and the association leadership team to continue MEMA’s growth and service to the association’s more than 1,000 member companies and to the supplier industry," Grimm said.

Counterman Staff
By Counterman Staff
Published:

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RESEARCH TRIANGLE PARK, N.C. – Douglas J. Grimm, president and chief operating officer of MPG Inc., has been elected as chairman of the Board of Directors of the Motor & Equipment Manufacturers Association (MEMA) for 2016.

“It is a great honor to serve as chairman of the MEMA Board of Directors,” Grimm said. “I look forward to working with the board and the association leadership team to continue MEMA’s growth and service to the association’s more than 1,000 member companies and to the supplier industry.”

“Doug and the extraordinary executive group that serves on the MEMA Board are representative of the outstanding member companies of MEMA’s divisions: the Automotive Aftermarket Suppliers Association (AASA), the Heavy Duty Manufacturers Association (HDMA), the Motor & Equipment Remanufacturers Association (MERA) and the Original Equipment Suppliers Association (OESA),” said Steve Handschuh, MEMA president and CEO. “As MEMA enters its 112th year of service, its leadership and staff continue to be focused on the success of its members and committed to advancing the business interests of the supplier industry.”

In addition to Grimm, MEMA board officers elected for 2016 are:

  • Vice Chairman – Samir Salman, CEO, NAFTA Region, Continental Automotive Systems Inc.
  • Vice Chairman – Dan Sceli, president and CEO, Peterson Spring Corp.
  • Treasurer – Joseph J. (Joe) McAleese, chairman, Bendix Commercial Vehicle Systems LLC

MEMA 2016 Board of Directors also includes:

  • Peter Butterfield, chairman and CEO, Omega Environmental Technologies
  • Tim Corcoran, managing director, Region North America, ZF Services LLC
  • Charley Johnson, president and CEO, BC Partners LLC
  • Bill Kozyra, chairman, CEO and president, TI Automotive
  • Mike Mansuetti, president, Robert Bosch LLC
  • Tim Myers, president, Alcoa Commercial Vehicle Wheels
  • Jack Shaffer, president and CEO, Bergstrom Inc.
  • James A. Spencer, president, Delphi Electrical & Electronics Sector, and president, Delphi Latin America
  • Tom Ward, senior vice president, Snap-on Inc., and president, Repair Systems & Information Group, Snap-on
  • Doug Wolma, vice president, global aftermarket operations, Dana Holding Corp.

In addition to the board officers, MEMA officers include:

  • Steve Handschuh, president and CEO, MEMA
  • John Chalifoux, president and COO, Motor & Equipment Remanufacturers Association (MERA)
  • Julie Fream, president and CEO, Original Equipment Suppliers Association (OESA)
  • Tim Kraus, president and COO, Heavy Duty Manufacturers Association (HDMA)
  • Bill Long, president and COO, Automotive Aftermarket Suppliers Association (AASA)
  • Wendy Earp, senior vice president, CFO and secretary, MEMA
  • Paul McCarthy, senior vice president, strategy, planning and information services, MEMA
  • Ann Wilson, senior vice president, government affairs, MEMA

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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