Epicor Eagle Honored With TMC CUSTOMER Magazine 2014 Product Of The Year Award

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Epicor Eagle Honored With TMC CUSTOMER Magazine 2014 Product Of The Year Award

Counterman Staff
By Counterman Staff
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Epicor Eagle Business Management Solution awarded for exceptional innovation.

 

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DUBLIN, Calif. — Epicor Software Corp. today announced that TMC, a leading source of news for the technology and communications industries, has named Epicor Eagle as a 2014 CUSTOMER Product of the Year Award winner.

“We are honored to be a recipient of the 2014 CUSTOMER Product of the Year Awards,” said Craig McCollum, executive vice president and general manager, retail distribution solutions for Epicor. “Our achievement stems from the success of our customers’ businesses — we are driven to provide a robust technology that retailers can use to enhance and grow their businesses. This award highlighting the Epicor Eagle business management solution is a testament to the value and efficiencies our customers’ experience through our technology innovations.”

Epicor Eagle is a comprehensive, affordable business management solution for small to midsize businesses — highly used by more than 8,000 retailers in industries such as automotive aftermarket, hardware and home centers, lumber and building materials, pharmacies, lawn and garden centers, among others. The newest version of Epicor Eagle, released in May 2013, included the data intelligence required to help businesses better manage and improve the customer experience, increase competitiveness, and improve bottom-line performance.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Epicor Software Corp. with a 2014 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “The Epicor Eagle solution has proven deserving of this elite status and I look forward to continued innovation from Epicor in 2014 and beyond.”

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine. For more information about the 2014 CUSTOMER Product of the Year Awards or any of the TMC media properties, visit www.tmcnet.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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