Epicor Returns as Title Sponsor of AWDA Business and Education Conference

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Events

Epicor Returns as Title Sponsor of AWDA Business and Education Conference

Epicor last year became the first title sponsor in the conference’s 70-year history.

Counterman Staff
By Counterman Staff
Published:

Related Articles

 

The Auto Care Association has announced that Epicor Software Corp. will again be title sponsor of the Automotive Warehouse Distributors Association (AWDA) Business and Education Conference, Oct. 27-29, at the Venetian Resort and Casino in Las Vegas.

Epicor last year became the first title sponsor in the conference’s 70-year history. The company has extended its support in recognition of the event’s vital role in enhancing communication and collaboration among distributors and their key suppliers, according to Scott Thompson, senior vice president, automotive and business services, Epicor.

“Our easy-to-use solutions are a great fit to help organizations at every level of the industry – from the largest manufacturers to single-location service providers – grow their businesses and drive customer loyalty,” said Thompson. “As one of the few organizations that truly connects and empowers this impressive value chain, and in keeping with our growing investment in the motor vehicle aftermarket, we welcome the opportunity to help strengthen the relationships of hundreds of channel partners in the traditional distribution marketplace.”

Epicor products and services help suppliers, distributors, service providers and other businesses get “fit” for stronger growth through exceptional ease of use, increased efficiency, reduced costs and deep, rich insight into ever-changing market realities. The company’s latest solutions include a growing range of industry data analytics for the manufacturing, distribution and service sectors.

“Epicor is a longtime partner to many AWDA members and is deeply committed to the auto care industry. We are very pleased to again receive their support in making this year’s conference our best yet,” said Larry Northup, AAP, executive director of AWDA and senior director of community engagement for the Auto Care Association.

The annual AWDA Business and Education Conference hosts more than 2,000 individual one-on-one business meetings scheduled over two days, and represents the auto care industry’s single-most efficient venue for warehouse distributors and their suppliers to conduct real business.

To learn more about the 2018 conference, visit autocare.org/awdaconference.

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More Events Posts
AAPEX Named One of 50 Fastest-Growing Shows in 2023  

This is the second consecutive year that AAPEX earned a spot in TSE’s Fastest 50 Class. 

By Josh Cable
AAPEX 2023
The Group Moves Conference to November to Align with AAPEX, AWDA

“This is an important time for our industry to come together to advance its strength and opportunity,” said Larry Pavey, CEO of The Group.

By Josh Cable
AAPEX Accepting Proposals for Joe’s Garage Training Program

AAPEX will announce the final selection of training sessions in mid-April. 

By Josh Cable
Joes Garage Training
MEMA Announces Remanufacturing Roadshow & Annual Conference

The event is scheduled for June 25-26 in Greenville, South Carolina.  

By Josh Cable
MEMA Greenville

Other Posts

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff
Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

By Emma Henderson
Schaeffler Sustainability Report