Excitement Runs High For 2,400 Companies Participating In AAPEX Space Draw

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Excitement Runs High For 2,400 Companies Participating In AAPEX Space Draw

AAPEX is slated for Tuesday, Nov. 4 through Thursday, Nov. 6 at the Sands Expo Center in Las Vegas, Nev., with AAPEXedu sessions starting on Monday, Nov. 3.

Counterman Staff
By Counterman Staff
Published:

MOKENA, Ill. – As companies vied for the top spots in the Automotive Aftermarket Products Expo (AAPEX) Space Draw on Tuesday, April 29, Bar’s Products Inc. of Holly, Mich., was the “top draft pick” in this year’s draw. By following strict Space Draw procedures and getting the No. 1 spot, Bar’s Products will be the first company to select and confirm its booth location for the 2014 AAPEX. AAPEX is slated for Tuesday, Nov. 4 through Thursday, Nov. 6 at the Sands Expo Center in Las Vegas, Nev., with AAPEXedu sessions starting on Monday, Nov. 3.
 
“We are so excited to be the first company pulled in the AAPEX 2014 booth spacing drawing,” said Shelly Gascoigne, sales and marketing coordinator for Bar’s Products, parent company of performance chemical brands Rislone and Bar’s Leaks. “We loved having booth No. 3616 at AAPEX 2013 and are thrilled that being drawn first means that we can keep the same space to once again greet customers in this high-profile location right inside the main Sands Avenue entrance. We are looking forward to another successful year exhibiting at AAPEX. We have participated in the show for 58 years. It’s a wonderful opportunity to introduce new products and meet with customers from around the world."
 
More than 2,400 companies participated in the AAPEX Space Draw, representing 520,000 net square feet of exhibit space. AAPEX 2014 increased by approximately 8 percent compared to 2013 as exhibitors reserved more space for this year’s event.
 
Based on the large number of companies participating in the Space Draw, the event’s specific sections are exceeding expectations for the 2014 AAPEX, including Tool & Equipment, Remanufacturing, Paint & Body, the International Heat Transfer Association (NARSA), the Automotive Warehouse Distributors Association (AWDA) and Auto International.
 
The Space Draw took place at the AAPEX Event Management office of WT Glasgow in Mokena, Ill., under the supervision of the auditing firm of CliftonLarsonAllen LLP of Oak Brook, Ill.  
 
With the Space Draw complete, exhibitors are now in the process of selecting and confirming their booth locations for the 2014 AAPEX. Exhibitors are given a date and time when AAPEX Event Management will call them to select their booth location. During the selection process, which began Tuesday, May 6, exhibitors have the opportunity to view an online floor plan that is updated in real-time.
 
In addition to reserving their booth space, exhibitors are reminded to make their hotel accommodations for AAPEX as soon as possible as some Las Vegas hotels are already sold out. Hotel accommodations can be made online on the AAPEX website, www.aapexshow.com/housing.
 
The 2014 AAPEX is expected to feature more than 2,400 exhibitors, 5,000 booths and 39,000 targeted buyers. More than 130,000 automotive aftermarket professionals from nearly 125 countries are projected to be in Las Vegas during AAPEX. To register, visit: www.aapexshow.com/register.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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