SOUTHFIELD, Mich. — Federal-Mogul has dramatically expanded and improved the capabilities of its FMeConnect web order management system, enabling replacement parts distributors to streamline several business processes, including order placement and tracking, inventory queries, backorder reporting and invoice retrieval across all Federal-Mogul product lines, according to the company. The new version of FMeConnect is now available at https://weborder.na.federalmogul.com/WOMWeb.
The enhanced solution offers additional features designed to help distributors save time and money through convenient, real-time control of most daily business processes. The platform is built with upgraded eCommerce technology, supports multiple languages and offers live customer service support via a new online chat feature.
“FMeConnect reflects our commitment to helping customers be the most efficient and competitive players in their markets,” said Jay Burkhart, senior vice president, global marketing, Federal-Mogul Vehicle Components segment. “By using this powerful tool, distributors are able to accelerate business-critical processes to provide higher service levels for their customers while reducing their own operating costs.”
The capabilities available through the FMeConnect solution include:
•Real-time order placement and file uploads
•Order status updates and delivery tracking
•Invoice search and retrieval
•Downloads of pricing files, buyers guides and UPCs
FMeConnect is integrated with Federal-Mogul’s popular www.FMe-cat.com electronic catalog and offers one-click access to each of the company’s brand websites as well as the www.FMe360.com customer newsfeed.
Access to FMeConnect is available at no charge to Federal-Mogul direct customers. Customers who already have an FMeConnect username and password can immediately access the enhanced site. To set up an FMeConnect account, simply contact your Federal-Mogul representative or send an email to [email protected].