Federal-Mogul Motorparts Announces Organizational Leadership Changes

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Federal-Mogul Motorparts Announces Organizational Leadership Changes

"Our team of newly-appointed leaders has the combined knowledge, experience and talent to successfully execute our business strategy and ensure our customers receive the highest quality products and service in the industry," said Daniel Ninivaggi, co-CEO, Federal-Mogul Holdings Corp. and CEO, Federal-Mogul Motorparts.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. — Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., today announced a series of leadership appointments to better align the company’s regional operations and strengthen its business units while supporting global growth. The appointments are effective immediately.

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•Martin Hendricks, President, Motorparts, Europe, Middle East and Africa (EMEA)
•Keith Power, President, Asia Pacific
•Dr. Rainer Bostel, Senior Vice President and General Manager, Global Braking
•Bradley Norton, Senior Vice President, Global Chassis and Service
•Andrew Sexton, Senior Vice President, Global Sealing and Engine
•Bob Egan, Senior Vice President, North America Sales and Strategy

“Our team of newly-appointed leaders has the combined knowledge, experience and talent to successfully execute our business strategy and ensure our customers receive the highest quality products and service in the industry,” said Daniel Ninivaggi, Co-CEO, Federal-Mogul Holdings Corporation and CEO, Federal-Mogul Motorparts. “My highest priority upon joining Federal-Mogul Motorparts was to form the best global management team in our business. These latest appointments, which include long-standing Federal-Mogul executives as well as industry veterans from outside the company, is a major step in that direction.”

Martin Hendricks most recently served as Vice President and General Manager, Braking for Federal-Mogul Motorparts. Previously he was responsible for all Global Aftermarket activities in EMEA and South America for Federal-Mogul. Prior to that, Hendricks held positions with EurotaxGlass International AG, Robert Bosch and TRW. Hendricks earned a bachelor’s degree in business administration (Diplom-Kaufmann) from the University of Cologne in Cologne, Germany, and advanced education in PIM/CEMS at Universita Commerciale Luigi Bocconi in Milan, Italy.

Before joining Federal-Mogul, Keith Power served as Managing Director of the Automotive and Aerospace Coatings Business Unit of AkzoNobel’s Asia Pacific region. Prior to that, he held various senior sales and marketing positions with Bridgestone and SHV Gas. Power earned a Postgraduate Certificate in Management from the University of Glamorgan, located in South Wales, UK as well as completing the International Management Program jointly delivered by Stanford University, Calif. and NUS (National University of Singapore).

Dr. Rainer Bostel succeeds Hendricks as Senior Vice President and General Manager of the Motorparts Global Braking business. Previously, Bostel served as President, Friction Materials for Honeywell Transportation Systems, where he was responsible for the overall growth and profitability of the business.  Prior to that, he served in a number of positions of increasing responsibility at Honeywell. Bostel holds a doctorate degree in mechanical engineering from the University of Stuttgart, Germany.

Bradley Norton served as President of Freudenberg-NOK, the Americas joint venture between Freudenberg GmbH and NOK Corporation, prior to this appointment. Previously, Norton held various leadership positions with BorgWarner, Nissan North America and AlliedSignal. Norton earned a bachelor’s degree in finance from the University of Akron and a master’s degree in business administration from Ashland University, both located in Ohio.

Andrew Sexton, currently Vice President and General Manager, Global Sealing and Engine, is promoted to Senior Vice President, Global Sealing and Engine. Sexton has held a number of management positions in manufacturing and business operations at Federal-Mogul during the past 15 years. Sexton holds a bachelor’s degree in mechanical engineering from the University of Notre Dame in South Bend, Indiana and a master’s degree in business administration from Michigan State University in East Lansing, Mich.

Bob Egan, currently Vice President, North America Sales, is promoted to Senior Vice President, North America Sales and Strategy. Egan has held various leadership positions within the Global Aftermarket business during his more than three decades at Federal-Mogul. Previously, he served in a number of sales and marketing management roles at Chrysler. Bob earned a bachelor’s degree in economics from Xavier University in Cincinnati, Ohio and a master’s degree in business administration from the University of Detroit in Detroit, Mich.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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