Federal-Mogul 'SmartChoice Mobile' App Selected For North American Customer Value Leadership Award

Federal-Mogul ‘SmartChoice Mobile’ App Selected For North American Customer Value Leadership Award

Frost & Sullivan award recognizes cutting-edge app’s ability to enhance operational efficiency, customer service and loyalty for vehicle repair businesses.
SOUTHFIELD, Mich. — Federal-Mogul’s popular, free “SmartChoice Mobile” app for automotive service providers has been selected for the Frost & Sullivan North American Customer Value Leadership Award.
122716FMSmartCh_00000071960The Frost & Sullivan award is presented annually to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers. Representatives of the Federal-Mogul Vehicle Components segment received the award Jan. 14 during the Frost & Sullivan Excellence in Best Practices Awards Gala in New Orleans.The innovative SmartChoice Mobile app enables users of iPhone and Android devices to instantly access the latest Federal-Mogul parts information and technical support for virtually any passenger car or light truck, and communicate detailed inspection findings – including photos and repair estimate – directly to the vehicle owner. The app includes VIN scanning technology that can instantly capture critical vehicle information and link the user to all corresponding parts and repair information via Federal-Mogul’s www.FMe-Cat.com applications database.

“Federal-Mogul has revolutionized the repair sector by providing service professionals with a tool that integrates the three basic components of the repair process: fast, accurate identification of the vehicle application; detailed information about the parts needed for the repair; and clear, concise communication with the consumer,” wrote the Frost & Sullivan Best Practices research team.

The Frost & Sullivan team highlighted three key characteristics that make SmartChoice Mobile uniquely valuable for repair professionals: Ease of use (the app features a highly intuitive user interface that minimizes the number of data inputs and clicks necessary to access information); availability across multiple platforms; and the unparalleled breadth of available content and live technical support. Nearly 5,500 industry professionals have downloaded the app since its introduction in late September.

“SmartChoice Mobile is a central part of the growing digital eco-system available to professional technicians who rely on any Federal-Mogul product,” said Brian Tarnacki, director, global market strategy, Federal-Mogul Vehicle Components segment. “The entire automotive parts and service industry depends on the continued operational efficiency and competitiveness of independent service businesses. This tool, like our many other online and in-market technical resources, is ultimately an investment in our customers’ long-term success.”

The vehicle service professional can use the app’s “Send Inspection Results” feature to compose and send to the consumer a shop-branded email, complete with inspection results, repair estimate and images of the vehicle’s worn parts. This email summary also includes instant-reply and callback buttons to encourage the vehicle owner to ask questions and/or authorize the repair. Technicians can also use the app to connect with an ASE-certified technical specialist at the Federal-Mogul Technical Education Center (F-M TEC) in St. Louis.

The free Federal-Mogul SmartChoice Mobile app can be downloaded through the Apple App Store and Google Play as well as the company’s www.SmartChoiceApp.com website.

424278786e6c4c64496f3441445a3932

 

You May Also Like

NPW Adds Automotive Installers Warehouse to its Network

AIW has been an NPW customer since 2013.

NPW announced the addition of Automotive Installers Warehouse (AIW) to its network.

AIW, a customer of NPW since 2013, has joined forces with NPW as part of its ongoing growth efforts.

Under the leadership of owner Omar Mesa, “AIW has consistently delivered exceptional service and expertise to its customers,” NPW said in a news release.  

Auto-Wares Recognizes Six Companies with Supplier Awards

DRiV received the 2023 Supplier of the Year Award.

DRiV Auto Wares
O’Reilly Honors DMA with 2 Awards at Leadership Conference

DMA took home the Content and Omnichannel Award and the Marketing and Advertising Award.

DMA O'Reilly
VIPAR Heavy Duty Supplier Advisory Council Reviews Performance, Strategy

At its semi-annual meeting, the council discussed current and expected market conditions and opportunities.

VIPAR Heavy Duty
MANN+HUMMEL’s NA Aftermarket Brands Support Right to Repair

The Right-to-Repair movement has gained momentum in recent years.

MANN+HUMMEL Right to Repair

Other Posts

Valvoline Restore & Protect Ad Runs on Super Bowl Sunday

Valvoline featured its new full-synthetic motor oil in a 30-second commercial that aired during the pre-game coverage.

Restore and Protect
Dayco Teams Up With eXtra Loyalty Program

Dayco products offered through the eXtra program include serpentine-belt kits, timing-belt water-pump kits, timing-chain kits and water pumps.

Dayco
Auto Care Testifies Against Idaho Bill Targeting Non-OEM Parts

The bill would add language to an existing law that requires insurers to notify consumers in writing if they specify aftermarket parts for a collision repair.

Idaho SB 1233
UofA Foundation Accepting Applications for Automotive Scholarships

The application deadline is March 31.