Follow The Restoration Of The Raybestos 1969 Mustang Fastback

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Follow The Restoration Of The Raybestos 1969 Mustang Fastback

Once the restoration is complete in early 2016, the one-of-a-kind Raybestos Mustang will travel throughout North America before making its way to the 2016 Automotive Aftermarket Products Expo (AAPEX) in Las Vegas, where it will be awarded to one lucky winner.

Counterman Staff
By Counterman Staff
Published:

69mustang-raybestos-restoration

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MCHENRY, Ill. – The restoration of the Raybestos 1969 Ford Mustang Fastback is underway. To keep up with the progress, follow Raybestos on its special Facebook and Twitter social media platforms dedicated to the car build.

“Car enthusiasts everywhere will be interested in seeing the evolution of the Raybestos 1969 Mustang Fastback and following its journey throughout North America in the coming year,” said Kristin Grons, marketing manager, Brake Parts Inc. “Seeing the progress of this true American classic from its ‘before’ photos is already amazing. Just wait until it’s complete and hits the road.”

The dedicated social media platforms and website (www.RaybestosBuild.com) feature videos, photos, news and updates about the restoration and showcase world-renowned Schwartz Performance and the leading automotive products suppliers partnering with Raybestos to restore the iconic muscle car.

The Raybestos ’69 Mustang will be painted in classic colors and striping that are true to the time and will feature a new Ford Coyote engine that is very similar to the one found in the modern Boss 302. Schwartz Performance will install its famous “G-Machine” bolt-in chassis and an off-the-shelf performance disc brake upgrade package, using Raybestos components and Element3 brake pads with Enhanced Hybrid Technology (EHT).

Once the restoration is complete in early 2016, the one-of-a-kind Raybestos Mustang will travel throughout North America before making its way to the 2016 Automotive Aftermarket Products Expo (AAPEX) in Las Vegas, where it will be awarded to one lucky winner. Its travels will be chronicled so followers can stay up-to-date on its whereabouts.

“Because Raybestos and Mustang are the perfect match of history, leadership and innovation, we are taking this opportunity to share information on social media about what makes this Mustang and the year 1969 so special,” continued Grons. “Plus, our Mustang Monday and Fastback Friday posts are a quick way to see the car’s progress from your mobile device.”

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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