Full Service Auto Parts To Upgrade From Epicor Ultimate To Epicor Vision Automotive Aftermarket Solution

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Full Service Auto Parts To Upgrade From Epicor Ultimate To Epicor Vision Automotive Aftermarket Solution

Founded in 1979, and based in San Antonio, Texas, Full Service fulfills the daily parts and supply needs of approximately 1,700 wholesale accounts through one distribution center and 14 wholly owned stores.

Counterman Staff
By Counterman Staff
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AUSTIN — Epicor Software Corp. today announced that Full Service Auto Parts, a 15-location automotive replacement parts distributor serving south-central Texas, will upgrade from Epicor Ultimate software to the powerful Epicor Vision distribution management solution. Full Service is the latest of several longtime Ultimate users to step up to the Vision software, which enables automotive aftermarket distributors to achieve real-time visibility into virtually every area of their businesses to optimize processes, reduce costs and increase sales and customer loyalty, Epicor says.

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Founded in 1979, and based in San Antonio, Texas, Full Service fulfills the daily parts and supply needs of approximately 1,700 wholesale accounts through one distribution center and 14 wholly owned stores. The company is an authorized distributor of ACDelco, Motorcraft and MOPAR parts and a member of the National PRONTO Association. Full Service has used the Epicor Ultimate solution since 2000.

“We’ve definitely gotten good use out of it (Ultimate), but it’s the right time for us to move to Vision software,” said Chris Huff, vice president, Full Service Auto Parts. “It is imperative that we keep using technology to help make us better in everything we do. Quite a few PRONTO distributors have moved to the Vision solution and based on their experiences we feel we can really benefit from this investment.”

Among the leading advantages of Vision software, according to Huff, are easy access to actionable data across the entire enterprise; extraordinary pricing flexibility; and compatibility with Epicor Vista software industry analytics, including the Vista Inventory Modeling tool. “I’m going to rely on the Vista tool to change the way we stock our stores,” said Huff. “The inventory analytics within Ultimate are based only on demand; with Vista we have local VIO data and coverage analyses to make our inventories much more robust, which customers will notice and hopefully will help us increase sales.”

The Vision software offers 999 pricing fields, which will allow Full Service to be “more creative in how we price across each of our lines and with our customers,” said Huff. “We spent a lot of time speaking with another Vision user who has been very successful in finding an additional point or two of margin on an ongoing basis simply through improved pricing strategies.”

The Vision software also will provide Full Service with a native version of the Epicor LaserCat 3 electronic catalog interface. The company had replaced the native Ultimate eCatalog with LaserCat 3 in recent years, a move that resulted in “a huge jump in terms of service levels and productivity at the counter,” said Huff.

Another important benefit of the investment, according to Huff, is the ability to remain an Epicor customer. “We have absolute trust (in Epicor). When you’ve been an Epicor user, in my opinion it makes sense to stay with them because of the excellent service and support as well as the confidence you will have that they will help you every step of the way. There’s just too much at stake.”

About Epicor Vision

Epicor Vision is a powerful enterprise solution that includes world-class CRM tools, a centralized database, highly advanced price management and inventory capabilities, comprehensive “central services” functionality, and other features that help drive sales, efficiency, and customer satisfaction. Visit the Epicor aftermarket solutions hub to learn more.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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