Getting (Water) Pumped Up For The Automotive Aftermarket

Getting (Water) Pumped Up For The Automotive Aftermarket

Like other electrical parts, problems with an electric water pump can occur for a variety of reasons other than a failure of the part itself. A bad wiring connection, corroded ground connection, low voltage supply or bad relay or fuse may prevent an auxiliary water pump from running. It’s important to rule out these possibilities before replacing the pump.

Carley_waterpumpAbout one-third of the thermal energy produced by an internal combustion engine is absorbed by the engine heads and block as waste heat. Coolant in the engine absorbs the heat, so it can be carried to the radiator to prevent the engine from overheating. But, the coolant doesn’t circulate all by itself. A water pump is needed to keep the coolant flowing between the engine, radiator and heater.

Most engines have a belt-driven mechanical water pump because these pumps are relatively simple and reliable – provided the pump doesn’t leak and the belt doesn’t slip or break. The pump runs constantly as long as the engine is running, but stops turning when the engine shuts off. This creates a problem for late-model vehicles that have a fuel saving idle stop/start system.

An idle stop/start system will typically kill the engine if a vehicle is stopped at a traffic light for more than a preset number of seconds, then automatically restart the engine when the driver steps on the throttle. The issue isn’t so much a loss of engine cooling as it is a loss of heater output during cold weather because the water pump also circulates coolant to the core of the heater. So, to keep the coolant flowing when the engine isn’t running, many late-model hybrids and vehicles with stop/start systems also are equipped with an auxiliary electric water pump. An auxiliary electric water pump also may be used to provide cooling for a hybrid inverter/controller unit, and/or to increase coolant flow to the heater when the engine is idling, or when the vehicle is traveling at low speed.

Applications that are equipped with an auxiliary electric water pump include quite a few late model import and domestic vehicles such as 2001-’03 Dodge Durango, 2007-’09 Dodge Caliber Turbo, 2002-’06 Lincoln LS, 2013-’14 Lincoln MKZ, 2013-’14 Ford Fusion, 1999-’04 Ford F150, 2009-’12 Ford Escape, 2008-’10 Ford F-Series & Super Duty 6.4L V8 diesel, 2003-’04 Mustang, 2005-’07 Chevy Silverado & GMC Sierra 1500, various 2003 and newer Audi, Porsche, Volkswagen and Mercedes models, certain 1999 and up 5-Series BMWs, 2006-’09 Range Rover, 2005-’12 Nissan Pathfinder, 2007-’11 Nissan Altima (hybrid), 2004-’09 Nissan Quest, 2006-’11 Honda Civic hybrid, 2004-’09 Toyota Prius, 2007-’11 Toyota Camry hybrid and 2014-’15 Toyota Highlander hybrid.

Some of these original equipment auxiliary electric water pumps are very expensive – more than $500! Aftermarket pumps are usually a more affordable replacement option, and provide broader coverage with fewer SKUs.

Like other electrical parts, problems with an electric water pump can occur for a variety of reasons other than a failure of the part itself. A bad wiring connection, corroded ground connection, low voltage supply or bad relay or fuse may prevent an auxiliary water pump from running. It’s important to rule out these possibilities before replacing the pump. If the pump runs when it is jumped with 12 volts from the battery, the problem isn’t a bad pump but a fault in the wiring, voltage supply or control circuit.

Also, many of these pumps do not run continuously but only run when certain operating conditions exist. For example, on a Dodge Durango, the auxiliary electric water pump only runs when the vehicle speed is below 17 mph, the coolant temperature is above 150 degrees Fahrenheit (but less than 230 F), the heater blower is on (at any speed setting) and the heat temperature is above the halfway setting (60 percent heat). Under these conditions, the pump will run to improve coolant flow to the heater, but it will turn off as soon as vehicle is driven faster than 30 mph. Accurate diagnosis, therefore, depends on understanding how the auxiliary pump is supposed to operate.

A customer who is replacing an auxiliary electric water pump may also need antifreeze, new hoses and clamps, as well as cooling system flush. A new thermostat is also recommended if the engine has overheated.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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