HELLA Introduces New PAGID High Carbon Disc Brake Rotors

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HELLA Introduces New PAGID High Carbon Disc Brake Rotors

These new advanced rotors are designed to deliver motorsports performance and reliability in a wide range of everyday road vehicles.

Counterman Staff
By Counterman Staff
Published:

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HELLA Pagid Brake Systems, a supplier of aftermarket replacement brake system parts, has just launched the new line of HELLA Pagid High Carbon Disc Brake Rotors. These new advanced rotors are designed to deliver motorsports performance and reliability in a wide range of everyday road vehicles. Using OE specifications, HELLA Pagid is able to provide exact fit and finish, while providing better material content to give customers more confidence in the stopping power of their vehicles, the company says.

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The company says the new program represents the most complete range of high-carbon rotors available in the market. HELLA Pagid now offers 282 part numbers and covers 8,708 applications for a total of 15.6 million vehicles now on the road in the USA. Hella Pagid says it plans to increase the range with more extensions every six months.

Because density plays a major part in noise absorption, the HELLA Pagid High Carbon Rotors deliver the maximum density per rotor possible for silent brake operation. The rotors also provide better heat transfer for a cooler running brake system, which is fundamental in reducing brake fade.

HELLA Pagid High Carbon Rotors also are coated to ensure corrosion protection. Corrosion causes cooling issues and wheel fitment issues that can lead to service comebacks. The rotors come ready to install right out of the box, eliminating the need for brake clean to degrease the rotors and any additional prep time for installation.

HELLA Pagid High Carbon Rotors are sold individually and packaged in a protective plastic bag as one unit per box. This includes mounting instructions and mounting hardware, if required.

More information is available from the HELLA Pagid BrakeGuide, which can be viewed as an online catalog at brakeguide.com or downloaded as an app on both iOS and Android mobile devices.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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