Hellwig Introduces Pro-Series Helper Springs for Mercedes-Benz Sprinter Vans

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Hellwig Introduces Pro-Series Helper Springs for Mercedes-Benz Sprinter Vans

The Pro-Series helper springs allow Sprinter owners to better tow and haul heavy loads with improved safety, stability and comfort by maintaining a level ride height, improving overall drive control, according to the manufacturer.

Counterman Staff
By Counterman Staff
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Hellwig Products, a California-based manufacturer of towing, hauling and performance suspension products, has released new Pro-Series helper springs for the 2017-2018 Mercedes-Benz Sprinter 2500 and 3500 vans, including two- and four-wheel-drive applications.

The Pro-Series helper springs allow Sprinter owners to better tow and haul heavy loads with improved safety, stability and comfort by maintaining a level ride height, improving overall drive control, according to the manufacturer.

One of the most versatile and popular cargo vans on the road today, the Mercedes-Benz Sprinter has a multitude of engine and chassis options and has a maximum payload of between 6,521 and 7,500 pounds. While these vans may be rated for relatively heavy loads from the factory, the weight of a heavy trailer or uneven cargo loads still can cause the vehicles to sag in the rear, negatively affecting driving dynamics. With the addition of the Hellwig Pro-Series helper springs, a more favorable balance of weight to the front tires is restored, resulting in better handling, braking and safety of the vehicle, according to Hellwig Products.

The Pro-Series helper springs for the 2017-2018 Sprinter (P/N 61614) feature a two-leaf stack rated for up to 2,500 pounds of additional level load-carrying capacity. The powder-coated, bolt-on helper springs improve tow/haul performance by keeping the vehicle level even as loads approach the manufacturer’s GVWR. The progressive rate of the Pro-Series helper spring only activates when a load is present, allowing the vehicle to drive like stock when not towing or hauling cargo. The user also can further dial-in the load support for an uneven side load using the adjustable U-bolts.

The helper springs fit the 2017-2018 Mercedes-Benz Sprinter cutaway chassis, cargo van and passenger van and only apply to the multi-leaf versions of the Sprinter.

The American-made Hellwig 2017-2018 Mercedes-Benz Sprinter Pro-Series helper springs can be installed easily with simple hand tools and come with a lifetime warranty on all steel parts

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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