High Expectations For The Inaugural BigR/ReMaTecUSA

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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High Expectations For The Inaugural BigR/ReMaTecUSA

The new remanufacturing show, which is the successor to the former Big R show organized by APRA, now has 95 exhibitors from 15 countries, making it more than twice as large as previous editions.

Counterman Staff
By Counterman Staff
Published:

LAS VEGAS — With 40,000 square feet full of specialized remanufacturing companies, Big R/ReMaTecUSA is already exceeding expectations a good two months before it opens its doors on Nov. 1, show organizers say.

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The new remanufacturing show, which is the successor to the former Big R show organized by APRA, now has 95 exhibitors from 15 countries, making it more than twice as large as previous editions. Among the exhibitors are more than 35 companies that will be participating in the exhibition for the very first time. The fast majority are qualified overseas companies that have chosen Big R/ReMaTecUSA to make their first presence in the U.S. remanufacturing market.

European companies set their sights on North America
Dutch company Pos Service Holland (PSH), specialized in test equipment, starter motors and alternators, will be among those making their debut at the BigR/ReMaTecUSA. The company has offices in Spain, Belgium, Germany and South Africa, and now believes the time is right to increase its focus on the North American market. With this in mind BigR/ReMaTecUSA is their perfect platform. In addition to exhibiting at the event, PSH will have an active role in the educational program at the ReMaTecTheatre.
 
Latest trends at the Theatre
Following its success at the ReMaTec show in Amsterdam, the ReMaTecTheatre will be the platform for presenting the latest trends and developments. Situated at the heart of the exhibition floor in a semi-open setup, the theatre will feature a variety of speakers from leading companies in the international remanufacturing industry. Visitors to the show can attend the presentations free of charge, with no need for preregistration. More information about available time slots, speakers and subjects is available on the BigR/ReMaTecUSA website (www.bigrrematecusa.com). 

Discounted entry fees
Those who are interested in visiting this inaugural show, can register via the website of BigR/ReMaTecUSA. The Expo Only Pass ($45) allows visitors to walk the show floor and visit the free accessibly ReMaTecTheatre. With a Full Conference Pass ($250) visitors can attend all APRA seminars, opening reception including the award ceremony for the “Remanufacturer of the Year 2014”, and APRA highlight breakfast. Members of selected remanufacturing associations are eligible to discounted entry fees. More information about visiting and discounted entry fees at www.bigrrematecusa.com.

About BigR/ReMaTecUSA
The Automotive Parts Remanufacturers Association (APRA) and Amsterdam RAI, owners and organizers of ReMaTec, joined forces in a new event for the automotive and heavy duty remanufacturing industries. BigR/ReMaTecUSA has its origins in the International Big R Show, which has been located in Las Vegas for decades, in association with the highly successful ReMaTec show based in Amsterdam, the Netherlands. Big R/ReMaTecUSA will be held at the Rio Hotel, Las Vegas, NV from November 1-3. For more information, please visit www.bigrrematecusa.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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