Inconceivable! & Store Personnel At Trade Shows

Inconceivable! & Store Personnel At Trade Shows

Read this month's letters to the editor.

In reference to Mitch Schneider’s comments in his column, Inconceivable (September, 2006):
According to Mr. Schneider, “However, the problem was compounded when the parts house asked only two questions: ‘What’s the engine size and is it a 4×4?’”
Mr. Schneider, do me a favor: Work in a store and the the first time an ASE certified technician calls to order parts, ask him if he’s sure about what he’s working on.
Enough said.

Les Phillips, Store Manager
Jackson, OH

Mitch Schneider responds:
Thanks for taking the time to write, Les.
First, let me say that I have the utmost respect and admiration for anyone who does work on your side of the counter. It’s difficult — almost maddening — to try and pry information from someone who doesn’t have it, see the need to get it or thinks someone else should “know” it somehow.
Having said that, we’ve worked diligently to create a system that ensures all that information is available. I understand the frustration of receiving the wrong part. I fully understand the expense that 20 to 25 percent returns has on the profit picture of a warehouse or jobber store.
At the same time, I hope everyone understands the impact it has on service-bay productivity.
For those who do understand, what have you done to share your world with your clients? Have you allowed your clients to share their world with you?
The jobber-shop relationship is one of the most symbiotic relationships in the world. If we work together, we can all find ways to make it work “better.” All any of us has to do is ask a lot of questions. If we leave things the way they are, we will all live to see a new and different paradigm emerge, one we might not like as much as the one we suffer with now!
Les, how would you have handled one of your ASE Certified Parts Professionals asking me just five minutes ago, “Do you want me to look that up?”

— Mitch

Store Personnel at Trade Shows?
Regarding Jon Owens’ recent column that put forth the opinion that more store personnel should attend Industry Week: As a manufacturer, it would be nice to meet with store personnel at trade shows — not to see them fly past booths in order to see models or to get a free hat. We have to work to pull them out of the aisles and into our booths!

St. Louis, MO

You May Also Like

Will Surging Gas Prices Hurt The Aftermarket?

The jolt to miles driven – a key indicator for the aftermarket – remains to be seen.

Editor's note: This column appears in the June issue of AMN/Counterman.

As of today (June 15), the average price of a gallon of regular gasoline in the United States is $5.01, according to AAA. That’s up from $4.47 a month ago.

Remember the good old days? A year ago (from June 15), the average price of a gallon of regular gas was $3.076 – a great time to fill ‘er up, compared to today.

Online Ordering Isn’t A Fad

Online sales in the automotive aftermarket continue to grow.

What Will the ‘COVID-Era Consumer’ Do in 2022?

The beauty of the automotive aftermarket is that the economic conditions always seem to work in the industry’s favor.

Online Shopping
Right To Repair, Trade Associations And You

In the fight for Right to Repair legislation, aftermarket trade groups can’t do it alone.

Veterans Can Be Heroes Off the Battlefield Too

Veterans bring an incredible amount of value to the civilian workplace, in terms of nontechnical and technical skills.

Veterans and Vehicles

Other Posts

What’s Really Driving The Automotive Aftermarket’s Growth?

NPD’s Nathan Shipley looks at the many moving pieces contributing to the industry’s recent spike in demand.

aftermarket growth
Strength In Numbers

The automotive aftermarket is filled with great people. In fact, many say it’s our strong suit.

Teamwork automotive aftermarket
Never Stop Learning

With so much internet-based training content available, it’s never been easier to expand your knowledge base.

Continuing Education
Welcome To 2035 – What Things Might Look Like

The future is what we make it. We need to start addressing technology now so 2035 becomes a bright future.

Future of Transportation