Innova Launches Next Generation Of Professional OBD Tools And Repair Solutions

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Innova Launches Next Generation Of Professional OBD Tools And Repair Solutions

The INNOVA CarScan offering is designed by service repair professionals to help technicians of all levels streamline repairs on today's vehicles.

Counterman Staff
By Counterman Staff
Published:

Innova Electronics Corp., a leading supplier of test equipment and diagnostic reporting for the automotive aftermarket, announces the launch of its latest line of professional on-board diagnostic (OBD) tools. The INNOVA CarScan offering is designed by professional automotive technicians to help technicians of all levels streamline repairs on today’s vehicles. The line, which begins shipping this month, includes the entry-level 5023 CarScan Code Reader, the 5100 CarScan ABS/SRS, and the fully featured 5160 CarScan PRO, and the (MSRP from $114 to $642).   

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“For nearly two decades, Innova has provided millions of automotive DIYers and pros of all levels with tools and information to affordably solve check engine light problems without time-consuming training and scrolling or expensive subscription fees,” said Mike Fitzgerald, Vice President and General Manager, Innova. “This line builds on the features that have made our patented products popular over the years by adding functions that appeal to service bay techs, whether you’re working in a tire, collision, lube and tune, dealership or independent repair shop.

“What truly sets these tools apart from other professional OBD tools on the market is access to the proprietary Innova RepairSolutions Pro website and app, offering unmatched repair guidance to help techs fix vehicles quickly and efficiently,” adds Fitzgerald.

Each of the INNOVA CarScan tools includes access to RepairSolutions Pro through a free 1- to 12-month trial subscription. The higher-end 5100 and 5160 tools also include Bluetooth connectivity to conveniently communicate with the RepairSolutions Pro mobile app (iOS and Android).

RepairSolutions Pro is a diagnostic solutions resource created to help professionals and shops diagnose and repair today’s complex vehicles by providing verified fixes, difficulty ratings, Technical Service Bulletins, step-by-step instructions, resource to connect with fellow pros, and more.

The INNOVA 5160 CarScan PRO is a top-of-the-line, all-in-one professional scan tool featuring an all-systems module Network Scan, Active Test and bi-directional controls to perform diagnostic routines, ABS and SRS live data and maintenance system resets for most gas, diesel and hybrid OBD-II vehicles on the road today. Optional OBD-I coverage is available to service model year 1982 to 1995 vehicles.

It also features FixAssist technology with patented on-screen code and troubleshooting repair tips, and trip cycle procedures to support technicians in the proper validation of repairs.  Users can clearly view and record diagnostic results on the tool’s full-color 3.5” display that provides the convenience to view up to four live data parameters at one time. The 5160 also features battery initialization, as well as steering angle, battery and oil light reset. Click here for a compatibility checker. The 5160 comes with a protective rubber boot and soft storage pouch.

The INNOVA 5100 CarScan ABS/SRS reads Anti-lock Brake System (ABS) and Supplemental Restraint System

(SRS) codes on most 1996 and newer domestic, Asian and European cars, light trucks and SUVs on the road today. It enables the user to graph two live data parameters at a time. The 5100 also features Network Scan, as well as the ability to read ABS and SRS live data. It is an economical option for technicians who want most of the features available on the 5160 but don’t need the advanced Active Test or Steering Angle Reset functions.

The INNOVA 5023 CarScan Code Reader is the ideal starter tool for the entry-level technician. It is also a great choice for shops that want each of their service writers or mobile techs to have their own diagnostic tool. The 5023 reads and clears powertrain codes on all 1996 and newer vehicles. It also displays diagnostic trouble code severity and freeze frame data shows the engine condition at the time the Malfunction Indicator Lamp (MIL) was set. 

The new INNOVA CarScan series has a tool to cover everything from quick vehicle inspections to pre- and post-collision repair scans to more advanced Network Scan, Active Test, as well as live data for airbag and anti-lock brake system functions. The higher-end 5100 and 5160 tools also include trip cycle procedures to validate repairs and emissions test readiness, as well as precise, mobile app-based RepairSolutions Pro guidance. Each of the tools features lifetime updates and upgrades, and support from INNOVA’s expert team of U.S.-based ASE-certified technicians.

A complete list of product features and functions with a comparison chart and vehicle compatibility coverage is available at www.pro.innova.com. 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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