Monroe 'Real Rewards' Program Is Back, With $30 Visa Rewards For Monroe Sales

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Monroe ‘Real Rewards’ Program Is Back, With $30 Visa Rewards For Monroe Sales

The Monroe Real Rewards quick-cash scorecard promotion will be available from July 1 through Aug. 31, 2013, for sales of qualifying pairs of what Tenneco describes as the "first complete, ready-to-install strut replacement solutions."

Counterman Staff
By Counterman Staff
Published:

MONROE, Mich. – Tenneco has announced that the Monroe "Real Rewards" promotion returns this July and August, rewarding technicians with a $30 Visa prepaid card for each pair of qualifying Monroe Quick-Strut replacement assemblies sold during the promotional period.
 
“This program continues to be an exciting success for our trade partners,” said Sheryl Bomia, North America programs manager, Tenneco. “Consumers get all of the benefits of the premium, original Monroe Quick-Strut assembly that’s designed to help restore each vehicle’s steering, stopping and stability, while our trade partners quickly gain satisfied, repeat customers through the use of these popular, all-in-one strut replacement solutions.”
 
The Monroe Real Rewards quick-cash scorecard promotion will be available from July 1 through Aug. 31, 2013, for sales of qualifying pairs of what Tenneco describes as the "first complete, ready-to-install strut replacement solutions."
 
The company notes that each Monroe Quick-Strut assembly includes a premium strut featuring Tenneco’s exclusive, application-engineered valving technologies; precisely calibrated coil spring; robust bearing plate; and other high-quality parts specified by Tenneco engineers for the vehicle. Each component is selected to help restore the vehicle’s original ride and handling characteristics, according to Tenneco.
 
Every Quick-Strut assembly is backed by the company’s limited lifetime warranty and 90-day Safe & Sound guarantee. Visit Monroe.com for guarantee and warranty details.
 
To learn more about the latest Monroe Quick-Strut applications, Tenneco continually updates the popular Monroe ride control electronic catalog at www.monroe.com. For additional information about the “Real Rewards” promotion, contact your Monroe supplier.
 

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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