New Epicor PartExpert GFX Interface Making Parts Lookups Faster for Distributors, Company Says

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New Epicor PartExpert GFX Interface Making Parts Lookups Faster for Distributors, Company Says

Available for PartExpert eCatalog users in the United States, Canada and Mexico, the optional PartExpert GFX interface enhances traditional menu-driven lookup prompts with new, detailed system visualizations featuring embedded part intelligence.

Counterman Staff
By Counterman Staff
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Epicor Software Corp. announced that the new Epicor PartExpert GFX electronic-catalog interface is helping distributors accelerate parts lookups and drive sales growth.

Available for PartExpert eCatalog users in the United States, Canada and Mexico, the optional PartExpert GFX interface enhances traditional menu-driven lookup prompts with new, detailed system visualizations featuring embedded part intelligence, according to Austin, Texas-based Epicor.

“The GFX interface is helping drastically with finding parts for an entire project as opposed to just a single component,” said Anthony Swingley, information technology manager for Cost Less Auto Parts in Vancouver, Washington. “It just makes it so much easier to break (the job) down and show the customer what they’re looking for and what else they might need to replace. It’s definitely helping us with add-on sales and bigger sales tickets.”

Users of the new interface click on application-specific system visualizations to begin a lookup. Each illustration features embedded intelligence for all corresponding system parts. For example, by clicking on a front-suspension visualization for a late-model import vehicle, the user will see an exploded view of all available components – including struts, coil springs, control arms, tie-rod ends and ball joints – along with available OE and aftermarket part numbers. Clicking on a specific part within this view automatically performs a catalog lookup on that component.

Additional data embedded within these links can include product images and specifications, warranty information, technical service bulletins, installation instructions and other important information.

Swingley added that the Cost Less Auto Parts counter staff is spending significantly less time performing online research – including visits to manufacturer websites – to help find the right parts for specific repairs. “Before GFX, we spent a lot of time on Google searches trying to find what we were looking for,” he said. “It’s much quicker now.”

Developed with extensive input from counter professionals, PartExpert GFX interface also is a perfect fit for a new generation of e-catalog users who are more comfortable with graphical tools similar to those found on their personal computers and mobile devices.

“As the company that ‘invented’ e-cataloging for the aftermarket more than 30 years ago, Epicor developed this powerful new interface in part to help businesses attract and retain talented young counter professionals,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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