New Oxygen Sensors from NGK Spark Plugs

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NGK Spark Plugs Introduces 76 New NTK Oxygen Sensors For The North American Market

The new NTK oxygen sensors are available through major parts distributors in North America.

Counterman Staff
By Counterman Staff
Published:

 NGK Spark Plugs (U.S.A.) is introducing 76 new NTK oxygen sensors into the North American market. The NTK product line expansion is designed to support newer applications and provide coverage for more than 20 million additional domestic and foreign vehicles in operation (VIO). This expansion further demonstrates NTK leadership in oxygen sensor technology and total overall vehicle coverage.

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Engineered to meet or exceed OE form, fit and function, the new 76 parts include 21 first-to-market part numbers, covering key domestic and import applications: 2015 -13 Chevrolet Express, 2015-13 GMC Savanna 3500, 2016 Cadillac ATS and CTS, 2016 Chevrolet Camaro, 2016-15 Hyundai Sonata, 2016 Kia Optima, 2016-15 Kia Sorento, 2017-16 Honda Civic and 2016-14 Mazda 3.

“As automobile sensors become more technical in nature, the demand for OE-quality replacement sensors continues to grow,” said Mark Boyle, General Manager of Product, NGK Spark Plugs (U.S.A.) “As we move into 2018, we will continue to aggressively develop new sensors to meet the needs of the marketplace.”

The new NTK oxygen sensors are available through major parts distributors in North America. To learn more, visit ngksparkplugs.com

About NGK Spark Plugs (U.S.A.)

Since 1936, NGK Spark Plugs (U.S.A.) has been the world leader in technology, innovation, and world-class quality in the design of spark plugs and NTK oxygen sensors. Today, NGK manufactures NGK spark plugs and NTK oxygen sensors for virtually every automotive manufacturer in the world.

NGK has built a reputation for quality and reliability, and a commitment to excellence continues to be the driving force behind the company’s advanced research and development programs. With state-of-the-art manufacturing, inventory, and distribution facilities, NGK is dedicated to providing customers with world-class products and services.

In North America, NGK Spark Plugs, (U.S.A) is headquartered in Wixom, MI and maintains manufacturing, inventory, and distribution facilities in Irvine, CA, Sissonville, WV, and Chicago, IL.

For more information about NGK spark plugs and NTK oxygen sensors, please visit our website www.ngksparkplugs.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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