North American Automotive Technicians Can Win An OTC Evolve Or Encore Professional Scan Tool Every Week Until April 30

North American Automotive Technicians Can Win An OTC Evolve Or Encore Professional Scan Tool Every Week Until April 30

Two weekly winners will be selected every Wednesday to win either an Evolve or Encore.

WARREN, Mich. – Technicians can win an OTC Evolve or Encore professional diagnostics kit from now through April 30, 2017 to help them fix more cars and fix them faster. Two weekly winners will be selected every Wednesday to win either an Evolve or Encore. The Android-based tools include more than 30 million on-tool repairs, bidirectional controls, thousands of special tests and more. Both tools also feature direct-linking to Identifix and other repair networks so technicians can stay with the vehicle, accessing the information they need to fix more cars faster.

Technicians can register for the sweepstakes at https://www.otctools.com/fix/win-diagnostics. Two technicians will be selected at random each week to win an Evolve or Encore. Only technicians in North America are eligible. Full contest details can be found on the sweepstakes page.

The Evolve, OTC’s newest scan tool, features OEM-quality wiring diagrams available directly on the tool, a wireless VCI that doubles as a J2534 device and a 10.1” high-resolution screen. Evolve’s dual WiFi architecture also provides a more reliable tool-to-VCI connection while still being on shop WiFi to work faster.

OTC Encore was one of the first Android-based diagnostic tools in North America, making its debut in 2014. Since then, the tool has received more than a dozen updates. The software improvements include adding vehicle coverage, special tests and controls and additional tool functionality to make the Encore faster and more responsive.

To learn more about OTC diagnostics or to compare the Encore and Evolve, visit https://www.otctools.com/fix/.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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