Throwback Thursday: 1999 Counter Pro of the Year John Shampack Prides Himself on Commitment to Customer Service, Community
In the face of a snowstorm, Shampack once borrowed a four-wheel-drive vehicle, left the safety of his home and opened his parts store to ensure that emergency vehicles could get any needed parts.
Throwback Thursday: 2000 Counter Pro of the Year Rob Simpson Always Willing to Go the Extra Mile
“If you provide the customers with consistent and trustworthy service, it will ensure that the customers return again and again,” Simpson said. “I have always prided myself on going the extra mile – maybe I even get carried away sometimes.”
Throwback Thursday: 2006 Counter Pro of the Year Harris Steinberg Carries Torch for Family Business
Mirroring the values of his father and uncles, Steinberg has brought significant changes to Morris Auto Parts, allowing it to thrive in the modern world.
NAPA’s R.J. Marra, 26, Earning His Stripes as Trusted Counter Pro
Marra’s father owns a NAPA store in New Canaan, Connecticut, and Marra recalls tagging along with his dad on Saturday mornings when he was 4 or 5 years old. “I always love telling people that my earliest memories here are reaching up to put a part on the bottom shelf,” Marra says.
Throwback Thursday: 2007 Counter Pro of the Year Scott Flowers
Flowers manages by the rule, “It’s easier to catch flies with honey than with vinegar.”
Meet 2018 Counter Professional of the Year Jim Davison
As a former certified technician, Davison understands the function of each part, and he can talk the talk with his customers, whether they’re do-it-yourselfers or professionals.
Throwback Thursday: 2004 Counter Pro of the Year Randy Lipscomb
For Pat Young Service Co. outside salesman Randy Lipscomb, thinking outside the box pays big dividends to his job, customers, WD, industry and community.
WIX Filters, Babcox Media Announce 2018 Counter Professional of the Year
As part of the Counter Professional of the Year award, Jim Davison and his wife received an all-expenses-paid trip to Las Vegas for AAPEX 2018.
Back-to-School Season: The Perfect Time to Talk to Your Customers About Vehicle Maintenance
Whether your customers’ kids are in grade school, college or somewhere in between, chances are those parents will be racking up a lot of extra miles during the school year.
The Importance of Talking to Your Customers About Potholes
We can all agree that potholes are bad. We can also agree that potholes are boring. They’re not a hot discussion topic for anyone outside the paving industry. But here’s the thing: If you are a parts professional, you need to talk about potholes with both your DIFM and DIY customers.
