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AMSOIL Renews Relationship With Menzies Motorsports

Plans for 2018 include the introduction of the partnership coinciding with the 50th anniversary of the Baja 500.

WATCH: Customer Service Is Back In Vogue

Recently, my family ended a business relationship that spanned 10 years. Toward the end of the relationship, this business — a service provider — just wasn’t cutting it.

MAM Continues Long-Term Relationship With Monro

The automotive repair and tire services provider extends its relationship with an upgrade to latest release of MAM business management software.

The Network’s Prater: ‘The Aftermarket Is Still A Relationship Business’

The aftermarket technician has proven extremely resilient in dealing with new technologies throughout the years, says David Prater.

Help Your Professional Technician Customers Fly

My jobs often reward me in the most unforeseen ways, but by far the best rewards are when you connect with customers and peers at a profound personal level.

Customer Service: Easy To Say, Hard To Do

We each spend most of our lives being a customer and if we are honest, and much of our experience as a customer is not positive.

National Performance Warehouse Hosts Second Annual Million Dollar Vendor Dinner, Fast Expo And Customer Awards In Miami

As both a performance and traditional warehouse distributor, NPW is a member of the Aftermarket Auto Parts Alliance as well as AAM Parts Pro, and the leaders of both organizations, John Washbish and Tim Odom, respectively, were in attendance at the second annual event. MIAMI – It was the guests of the National Performance Warehouse

SKF Adds New, Streamlined VIN Lookup Tab To Help Customers Locate Parts In Online Automotive Catalog

With the new enhancement, users can enter a VIN and the e-catalog will match the make, model and year information contained in the VIN and automatically provide a list of matching parts, the company says.

NGK And Hahn Automotive Give Customers A Chance To Beat The ‘Winter Blues’

As part of the program, the winner received a custom-painted Gibson guitar. Hahn enlisted the help of legendary NASCAR artist Sam Bass from Charlotte, N.C. Bass is well-known in the racing world for artistic portraits of Dale Earnhardt Sr., Jeff Gordon, Tony Stewart and many more of the best known drivers in the sport. Bass also happens to be a guitar aficionado and has designed and collected guitars for much of his career.

Your Customer Should Be Responsible For Fixing The Problem?

I’m sorry, but if that’s the way you’re operating your business, you’ve got problems.