The Best in Cataloging Recognized by NCMA
CARDONE, DENSO and International Brake Industries take top honors.
Understanding Modern Fuel Delivery Systems
In today’s market, selling fuel delivery system parts often requires a high degree of product familiarity.
Wells Reinforces New Brand Identity with New WellsVE.Com Website
FOND DU LAC, Wis. — The new Wells Vehicle Electronics brand now has an all-new website to serve the needs of automotive parts distributors and jobbers as well as professional technicians and do-it-yourself customers. The new www.WellsVE.com site offers enhanced content, including dozens of diagnostic and repair videos, trouble code search tools and other resources
ASE PS2 Test Preparation Guide: Electrical System
The major components in the electrical system include the battery, starter and alternator. Also included are the battery cables, relays, fuses and bulbs.
A car is starting, stays on a few seconds then shuts off. What could be the problem?
A car is starting, stays on a few seconds then shuts off. What could be the problem?
Catalytic Converter and Oxygen Sensor Issues
Separating fact from fiction can be a daunting task for any parts professional. To illustrate, many DIYers and professional mechanics might believe that changing an oxygen sensor will turn off the “check engine” light on a vehicle with a defective catalytic converter.
ASE P2 Test Preparation Guide: Electrical System
WHAT YOU NEED TO KNOW:
• Identify major electrical system components
• Identify electrical system component functions
• Identify related items
• Provide basic use, installation and warranty information
ASE Test Prep: Electrical Systems
There will be three questions on the ASE P2 test that deal with the electrical system and components.
Treating Customers with Empathy
Editor’s Note: This is the third article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, can be found online at www.counterman.com. A common mistake made by many businesses is a homogeneous approach to their
When Mistakes Happen
A succession of seemingly innocuous parts-ordering mistakes results in a Mount Everest-sized pile of returns, a lop-sided inventory, a redundancy of effort and a dwindling bottom line can make a jobber want to pull his hair out.