Raybestos Brakes Helps Denny Hamlin Close The Season With A Win

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Raybestos Brakes Helps Denny Hamlin Close The Season With A Win

Counterman Staff
By Counterman Staff
Published:
JGR drivers and Raybestos Brakes take first and second place at Homestead.

 

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MCHENRY, Ill. — Sidelined for four races with a broken back earlier in the season, Denny Hamlin took the checkered flag in Sunday’s Ford EcoBoost 400 at Homestead-Miami Speedway. Teammate Matt Kenseth was close behind, and took second place at the season’s final race. Both JGR drivers drove under the stopping power of Raybestos brakes.

 

The victory is Hamlin’s first of the season, the second time at Homestead and the 23rd time in his career. The driver of the No. 11 FedEx Express Toyota has won at least one race in each of his eight full seasons in the NASCAR Sprint Cup Series.

Kenseth scored a career-best seven race wins in his first season with JGR. He was the No. 1 seed entering the Chase for the NASCAR Sprint Cup and led the standings for six of the playoff’s first seven weeks.

“From a competitive standpoint it’s been by far the best season of my career,” said Kenseth. “We lead the most laps, qualified the best, I think probably best average finish, most wins, all that stuff. From a competitive standpoint, it was our best year.”

Kenseth finishes the 2014 Chase for the NASCAR Sprint Cup Series Championship in second place, and teammate Kyle Busch finished the season fourth in the standings, which is a career-best.

Joe Gibbs Racing completed one of the organization’s strongest seasons ever. Hamlin’s victory gave JGR 12 wins this season, which is the most in the organization’s 22 years of racing.

The Raybestos Racing brake package, used by NASCAR teams like Joe Gibbs Racing, combines ample stopping power with a considerable weight savings advantage on short tracks like the Homestead-Miami Speedway’s 1.5-mile oval track.

Raybestos racing brake pads are the ultimate high-friction, high-torque racing pads. The famous Raybestos “ST” series racing compounds provide superior stopping power for championship-caliber race teams.

Raybestos Racing calipers make up the strongest and lightest caliper package currently available in all of NASCAR. They have an optimized structure caliper architecture design and a mono-block aluminum alloy construction. They also include integral crossover cooling and progressively sized titanium pistons.

Raybestos Racing two-piece rotors are engineered to withstand the high-heat torture of short tracks and road courses; delivering the effective lightweight operation required for qualifying and superspeedway runs, the company says. Winning features include an S-groove slot design, a racing-specific vane configuration and optimized metallurgy.

For reliable performance, all Joe Gibbs Sprint Cup racecars are also equipped with Raybestos Racing ball joints and tie rods. The premium-quality chassis parts help fine-tune each car’s suspension setup for optimal grip and handling, according to Raybestos.

The lessons learned on tracks like Miami are continually translated into product improvements across the entire Raybestos product line, which includes racing, street performance, police patrol/pursuit vehicles and heavy-duty trucks.

For more information on the Raybestos Sprint Cup braking system, or for questions on any Raybestos brand brakes, visit www.RaybestosBrakes.com or call 800-323-0354.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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