Raybestos Expands Caliper Coverage

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Raybestos Expands Caliper Coverage

“Raybestos new and remanufactured calipers are plated to provide peak performance in even the harshest conditions,” said Kristin Grons, marketing manager for Brake Parts Inc (BPI).

Counterman Staff
By Counterman Staff
Published:

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Raybestos has increased its caliper coverage with the addition of new part numbers for premium Element3 new plated brake calipers and Raybestos R-Line remanufactured plated calipers.

“We recently added even more caliper part numbers for popular domestic and import nameplate applications,” said Kristin Grons, marketing manager for Brake Parts Inc (BPI). “This new coverage allows Raybestos to continue to make timely shipments and ensure our customers have the parts they need, when they need them. Raybestos new and remanufactured calipers are plated to provide peak performance in even the harshest conditions.”

With 100 percent new components, no core return and lower warranty rates, Raybestos Element3 new plated calipers provide hassle-free installation and optimal performance, according to the company.

“Designed and manufactured to strict Raybestos engineering specifications, these award-winning premium calipers offer original-equipment precision at a fraction of the cost of OE,” BPI said in a news release.

The aluminum or plated castings provide superior corrosion prevention and meet 96-hour salt-spray corrosion-resistance test standards (ASTM B117), according to the company. The line is ideal for high VIO and problem applications, and includes plated brackets, where required.

Raybestos R-Line plated calipers are premium-quality, remanufactured calipers that function and fit like OE and deliver continued functionality and high-quality appearance through an extended life, according to the company.

Proprietary RPT Rust Prevention Technology provides all-weather zinc plating comparable to OE. The calipers meet 96-hour salt-spray corrosion-resistance test standards (ASTM B117), while “industry-leading processes and testing ensure reliable performance in harsh conditions,” according to BPI. The line is engineered to ensure safe, leak-free operation and includes bracket, seals and bleeder screws.

For more information, contact your Raybestos representative or visit www.raybestos.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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