SAKOR Technologies Announces Move To Larger, Updated Facility

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SAKOR Technologies Announces Move To Larger, Updated Facility

The company has grown rapidly in the past several years, and the new building better supports SAKOR’s current and future growth.

Counterman Staff
By Counterman Staff
Published:

Sakor outside 2 5 by 7 300 dpi[1]OWOSSO, Mich. — SAKOR Technologies Inc. has moved from its previous facility in Okemos, Michigan, to a much larger facility in Owosso, Michigan. The company has grown rapidly in the past several years, and the new building better supports SAKOR’s current and future growth.

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The new facility, which will house the company’s administrative, engineering and manufacturing operations all together, formerly housed Baker College’s Auto/Diesel Institute of Michigan. As such, the building’s design and facilities are ideal for SAKOR’s needs: it currently measures 20,000 square feet, ft., has ample high-voltage electrical power, and is laid out in a way that is exceptionally convenient for SAKOR’s manufacturing needs.

“We look forward to the opportunity to work with Baker College that the move to this new facility will allow, and hope that our proximity will foster a sustained, mutually beneficial relationship,” said Randal Beattie, president of SAKOR. “Taking over their facility, which was already set up in way that is highly conducive to our company’s manufacturing needs, was truly an ideal solution.”

The new facility’s production bays are large enough to accommodate manufacturing more products at one time and manufacturing much larger, more sophisticated projects on-site than were previously possible. These building features will play a part in sustaining the company’s accelerating growth curve into the future.

“We’ve been growing for quite some time, and since our growth rate has been accelerating dramatically in recent years, we felt that it was time to find a new facility that is better suited to both our current and future production needs. Fortunately, this building was available and is a prime location for the next phase of SAKOR’s growth,” Beattie added. “Our team is excited for this next stage, and was motivated to move into the new building quickly in order to continue manufacturing without delays.”

While SAKOR will likely undertake renovations to the new building in the near future, the company was able to move into the new space quickly, thereby allowing them to keep up with a busy production schedule and meet all promised delivery dates.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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